Angelo Castillo Email & Phone Number

Pasay, National Capital Region, Philippines

Responsibilities:• Data Entry: Input, update, and maintain data in databases and spreadsheets with a high level of accuracy.• Data Verification: Review and verify data to ensure its accuracy and completeness. Identify and correct any errors or inconsistencies.• Data Management: Organize and manage electronic files and records, ensuring proper storage and retrieval.• Reporting: Generate reports as needed and assist in data analysis to support decision-making processes.• Data Security: Follow company protocols to ensure the confidentiality and security of sensitive information.• Collaboration: Work closely with other team members and departments to gather and process necessary data.• Process Improvement: Identify areas for process improvement and suggest enhancements to streamline data entry procedures.

Pasig, National Capital Region, Philippines

Responsibilities:• Complete maintenance of reference data (healthcare organizations and prescribers) as essential for US production.• Perform research such as internet searches, phone verification, and database matches to gather information from third parties that will validate the completeness or accuracy of the data.• Perform outbound phone verification of details on organization and prescriber records to validate the accuracy of reference data maintained and capture client-required details such as primary office address and primary profession/specialty.• Perform ad hoc data analysis and participate in various process improvement initiatives as needed.• Validate that the information gathered from third-party sources represents accurate new data that should result in an update, creation, or deletion in the existing database.• Adhere to data governance standards and procedures to ensure quality.• Identify data quality metrics and execute data quality audits to set high standards of data quality.• Facilitate small projects that will help the team with data management functions.• Work with onshore partners to maintain business or data-related controls.• Consult with onshore partners to ensure data quality standards are met.

Lipa, Calabarzon, Philippines

Responsibilities:• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Respond to queries either in person, via email, or over the phone.• Walk customers through the problem-solving process.• Install, modify, and repair computer hardware and software.• Run diagnostic programs to resolve problems.• Follow up with customers to ensure their issues have been resolved.• Gain feedback from customers about computer usage.• Prepare activity reports on technical support issues.• Maintain technical documentation and service catalog on installation of software, configuration of hardware, and problem troubleshooting.• Provide support for the deployment of new software applications.• Assist in the management of user accounts and permissions.• Escalate complex issues to higher-level support teams as necessary.• Stay up-to-date with the latest technology trends and support protocols.• Train end users on basic software and hardware usage.

Pasig, National Capital Region, Philippines

Responsibilities:• Review and analyze client sites for areas that need improvement.• Place keywords appropriately in copy to gain the most search engine traffic.• Compile and present SEO performance reports.• Improve a company's organic search results.

Responsibilities:• Install antivirus software and remove infected files.• Configure connectivity issues for IE, Chrome, and Firefox browsers that are unable to connect.• Document issues and develop procedures to resolve them.• Assist end users with the best security practices for their PCs.• Collect OS fixes and new software applications.• Determine and execute system reconfiguration needs.• Assess user needs and develop technical solutions for work-related issues.• Execute installations, desktop maintenance, and Windows OS updates.