ResponsibilitiesEnsuring availability of all core IT systems and services;Providing definition to and improvement of IT policies and processes, e.g. security policy, disaster recovery and backup processes;Managing execution and control of policies and processes;Providing effective reporting and metrics to the senior leadership team of the business;Optimizing and improving infrastructure and service delivery;Designing and implementing a long-term vision for the server application landscape;Facilitating the roll out of business applications;Capacity planning of IT resources, managing budgets and forecast IT costs;Delighting our internal customers;Providing inspiring leadership and effective line management to the IT team in realizing necessary changes, meeting business expectations and creating value;Strengthening the IT program to ensure standardization, mitigate risk, and promote proactive maintenance.

Identifying, developing and directing the implementation of business strategy. Cultivating the companies reputation in the market & with customers & suppliers. Involved in planning & organising the organisation's activities to achieve targets. Responsible for the Profit & Loss responsibility for the business. In charge of leading, motivating and developing the management team. Liaising with officials of government departments and regulatory bodies. Managing multi-disciplined teams and resolving any conflicting priorities. Developing business plans and preparing comprehensive business reports. Improving margins and maintaining a high quality service to clients. Reviewing, refining and developing the strategy and direction of the company. Building client relationships that result in revenue and profitability growth. Responsible for the companies health and safety and legislative adherence. Creating and maintaining links with other trade and professional associations. Keeping control of business expenditure, ensuring it's within agreed budgets.

A sales and marketing-oriented director with wide and successful experience in the management of dot.com,telecom, technology and technical services businesses in home and international markets and in the development and implementation of strategic plans. A hands-on problem solver with a high rate ofachievement and an appetite for new challenges. Specialises in organic growth.Highly driven marketing and management professional with an exceptional track record in product promotion with extensive experience in the following areas:BUSINESS IMPROVEMENTBUSINESS UNIT MANAGEMENTBUSINESS ACCOUNT MANAGEMENTSTRATEGIC MARKETINGBUSINESS DEVELOPMENT AND COORDINATIONProven track record in boosting product sales with successful launch campaign managementOutstanding communication, team coordination and client management skillsExcellent qualifications in marketing with extensive knowledge of product launch, marketing plan implementation, team management, and project execution.

Business Development Executive, Data Center and Cloud Computing, Innovation & Strategy, Integrated Technology Services, R2M and Channel development - Services.Responsible for building and executing the global inside sales strategy for international accounts.At IBM, we believe that the process of commerce, the exchanging products and services with consumers or companies, is changing rapidly as customers adopt new ways to do business with you. To be successful, companies need to transform commerce through a unified approach to marketing, selling and fulfillment processes across all available channels. My responsibilities include leading a sales team to drive revenue growth by helping our customers improve their operations and profitability through improvements in supply chain, S&OP, eCommerce and collaboration.

Manage, motivate, develop and lead members of the Italian Customer service Team.Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.Customer Satisfaction,Customer Escalation.

Transformed underperforming operations in countries that bolstered revenue increases from 20% to 100% consistently by analyzing metrics, refining product development plans and implementing new market strategies.

IBM Business Partner,All brand PC and Networking systems -Developing new business and expanding on existing business opportunities- Account and customer relationship management- Selling ICT solutions to large scale enterprise clients