Provide support to our clients, developers and business operations relating to our software products.● Respond to calls, emails, cases to troubleshoot issues, answer questions, demonstrate features of our software products, fulfill requests, and perform software/scanner installations and certifications● Resolve issues by identifying user errors, bugs and applying the proper solutions, often time through SQL querying and updating SQL data, registry editor edits, registering files via command prompt, adjusting Windows settings, or identifying the cause on their or our server● Setup SQL and etfile on servers, restore or attach databases, run SQL queries, perform database conversions, file decryptions, and data imports● Utilize Salesforce/Zoho to keep track of and update cases that are coming in and have been elevated to development. Also used to look up solutions from similar past cases

Supported the computer hardware, software and printer+scanner needs of facility and staff of the D’Amore McKim School of Business● Communicated with faculty and staff about their computer and printer incident or request and resolved them● Trained part time workers on performing job tasks, computer installations and troubleshoot various issues● Troubleshot various computer incidents (network related issues, viruses, printer errors, software questions, email issues, Internet related issues and monitor display troubles)● Fulfilled customer and work requests (set up dual monitors, move or rearrange set ups, crimp Ethernet cables, backup files, write guides, image, and install a work computer)