Angelo Cris M. Email & Phone Number

Apalit, Ph

• Provided outstanding technical support to clients via live chat and email support.• Spearheaded the Triage team which handles non-English contacts• Spearheaded Payments team which handles back-office billing-related concerns such as refunds.• Exceptional skills with detecting and preventing fraudulent activities• Managed credit/debit card and PayPal disputes for customers.• Handled up to 500+ chats and emails in a month.• Multitasked between chats and emails with up to 5 chat concurrencies, ensuring timely resolution of customers' concerns.

Angeles, Central Luzon, Philippines

• Provided outstanding technical support to clients via live chat and email support.• Motivated and supported creative staff, resulting in excellent workflow and productivity.• Handled up to or more than 60 technical inquiries on day-to-day operations.• Provided remote access support to customers with less technological knowledge, resolving their issues and achieving high satisfaction rates.

Philippines

• Focused on customer retention, communicating with guests to document and forward experiences encountered during their stays.• Handled more than 60 calls while ensuring proper documentation and provided compensation and refunds as needed especially during the pandemic where hotels are closed down• Provided assistance to guest concerns, ensuring timely resolutions by communicating with hotels.

Manila, National Capital Region, Philippines

• Achieved store guidelines for brewing procedures and order accuracy.• Implemented coffee knowledge for barista training and store operations.• Spearheaded training of new team members with positive reinforcement and respectful coaching.

Makati, National Capital Region, Philippines

• Crafted 300 drinks per shift with consistent customer satisfaction scores.• Promoted a fun and positive environment by interacting with customers during hectic periods.• Received training and Global Coffee Master certification from Starbucks.