Angelo Cris M. Email & Phone Number

Apalit, PH

• Provided outstanding technical support to clients via live chat and email support.
• Spearheaded the Triage team which handles non-English contacts
• Spearheaded Payments team which handles back-office billing-related concerns such as refunds.
• Exceptional skills with detecting and preventing fraudulent activities
• Managed credit/debit card and PayPal disputes for customers.
• Handled up to 500+ chats and emails in a month.

Angeles, Central Luzon, Philippines

• Provided outstanding technical support to clients via live chat and email support.
• Motivated and supported creative staff, resulting in excellent workflow and productivity.
• Handled up to or more than 60 technical inquiries on day-to-day operations.
• Provided remote access support to customers with less technological knowledge, resolving their issues and achieving high satisfaction rates.

Philippines

• Focused on customer retention, communicating with guests to document and forward experiences encountered during their stays.
• Handled more than 60 calls while ensuring proper documentation and provided compensation and refunds as needed especially during the pandemic where hotels are closed down
• Provided assistance to guest concerns, ensuring timely resolutions by communicating with hotels.

Manila, National Capital Region, Philippines

• Achieved store guidelines for brewing procedures and order accuracy.
• Implemented coffee knowledge for barista training and store operations.
• Spearheaded training of new team members with positive reinforcement and respectful coaching.

Makati, National Capital Region, Philippines

• Crafted 300 drinks per shift with consistent customer satisfaction scores.
• Promoted a fun and positive environment by interacting with customers during hectic periods.
• Received training and Global Coffee Master certification from Starbucks.