Angelo Gomez Email & Phone Number

ManagerManage the first physical Brooklinen store for Brooklinen and assisted on developing and enhancing SOPs that translated not just within the store but to future stores. Drive Store Performance and create specific objectives that deliver strong results, meeting and exceeding the store's financial goals and increasing growth YoY. Assisted on new store openings from training team members and other managers to creating/implementing operational processes. Execute visual merchandising strategy and vision for the store in cross function partnership with Visual Merchandising and corporate partners/ Participate in the development and execution of in-store events and activations that resulted in strong brand awareness while driving specific goals and areas of the business. Coached and inspired team members to achieve ever changing company priorities while ensuring that team members consistently provide exceptional customer service.Monitor employees performance and address any performance issues through feedback and documented coaching.Leveraged experience in luxury hotels to foster customer-focused approach and to elevate shopping experience. Drove results by analyzing clientele types and needs and by enabling customer engagement through personalized solutions and services. Built and led dedicated team to pilot and implement key customer-facing company strategies, including Today at Apple, Genius Bar customer journey, and iPhone sales generation. Established new relationships with small and medium businesses in San Francisco and led in- store Business team to maintain high-touch approach with existing accounts. Sourced, recruited, and hired employees for sales, operations, and technical roles who reflected local community and diversity.Curated and planned training content for new and promoted talents across the store.

Listed skills include Hospitality, Hospitality Management, Hospitality Industry, Front Office, and 11 others.

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  San Diego State University-California State University