Angelo Greco Email & Phone Number

United States

Raleigh-Durham-Fayetteville Area

* Received Limited Residential Contractors License. * Approved to contract work up to $750,000* Eligible to Qualify as a North Carolina Residential Contractors Qualifying Agent for Two Companies.

Raleigh, North Carolina, Charlotte, North Carolina, Wilmington, North Carolina, United States

Rdu

Oversees a $15.2 million installation operation covering four territories in NC: responsible for driving positive improvements in WTD, MTD and YTD revenue plan and goals. Reviews 120 contracts weekly, for accuracy, scheduling and GPM and schedules 30-35 service providers for daily installs within four territories.Key Accomplishments Integral part of leadership team growing the business 41% year over year Increased installation capacity by 40% while decreasing installation issues Decreased installation cycle times from POS to installation complete through increased capacity driven by more crew.

Raleigh-Durham-Fayetteville

Responsible for the efficient movement of Window World of Raleigh projects (roofing, siding, windows, gutters, etc.) by monitoring and managing the sales and installation process from completion of the in-home sale to finalizing the project to the satisfaction of the customer. Key Accomplishments> Decreased installation cycle times from POS to installation complete through increased capacity driven by more crew. Windows: 35-40 days to 21-30 days Siding: 30-42 days to 12-21 days

Raleigh, North Carolina

Responsible for the fulfillment of vinyl, hardie siding, roofing, and gutter projects; from POS to revenue collection including full-service provider accountability, contract negotiations, project profitability, and expedient issue resolution.

Raleigh, Durham, Fayetteville

Managed 36+ Service Providers in 31 programs throughout 15 store locations in Raleigh/Durham, Fayetteville Markets. > Responsible for the recruitment, assignment, retention, and quality assurance of Service Providers (SPs) including negotiation of contract terms and monthly Quality Reviews.> Communicated with Branch Management, Sales Managers, and Project Coordinators to drive customer service metrics of cycle time and VOC, developing coaching plans to address under-performing areas. > Worked with Sales and Store associates providing technical training and supported lead generation events. > Conducted weekly Sales meetings to review contracts and WTD, MTD, and YTD numbers. > Manage weekly window distribution of two regional warehouses, functioning as primary liaison with 10+ material vendors.> Planned, marketed, and implemented large scale events (e.g. Stock Car Driver, Vendor Events,) to attract potential customers increasing visibility of stores and locations.Key Accomplishments Voice of the Customer Service Award for achieving 9.5/10.0 on survey results. Decreased customer care tickets 300% within six months by performing daily quality inspections, training Designers and Associates, and improving communication with management. Developed motivational incentive plans and conducted monthly business reviews with all service providers, increasing sales 20% through lead generation. Trained new Sales Consultants on measurement guidelines and product knowledge to ensure the accuracy of pricing quotations and specifications achieving a less than 3% error margin.

Raleigh-Durham-Chapel Hill Area

Hired, trained, and supervised multiple projects with up four Foremen, and 30 elite installers in millwork and casework installations for commercial buildings and upfits ranging from $1M - $50 M including the National Science Museum, Raleigh Civic Center, Marriott, Hampton Inns, Raleigh Home Builders Association, Homewood Suites, and Quintiles Upfits. Supervised concrete crews and the carpentry division.

Apex, North Carolina, United States

Managed all phases of Millwork and Casework, from working with architects ,owners, production and installations in commercial building, including hospitals, schools, civic centers and hotels.