Operations Supervisor
CurrentOperations Manager, Shipping •Managed the daily completion of all e-commerce and LTL shipments throughout the US•Provide departmental leadership to 2 Operations Leads and 37 direct reports•Successfully plan and adapt to a 20% YoY company growth rate•Coordinate the daily transit of all deliverable goods through carriers such as : UPS, FedEx, Southeastern, Old Dominion, Worldwide, and Saia•Hiring manager and trainer of all newly acquired temporary/permanent associates in equipment operations•Reduced operational expense by 15% by identifying inefficiencies in supply cost•Created procedural SOP’s to drive sustainment in process discipline•Maintained excellent Customer Resolution Forum for all company shipments.•Sustained an Accident/Incident free safe environment for a period of 612 working days