Angelo Lluka Email & Phone Number

London, Gb

England, United Kingdom

- Supported local office by providing IT Support- Occasional technical IT Support - Dealing with hardware, software issues and printers- - Formed excellent working relations with customers and ensured impeccable provision of services.- Ensured that all staff members adhered to the company procedures of safety and security.- Supported customers at all levels, assisted staff members when required and was a crucial member of the team.- Ensured that all staff members adhered to the company procedures of safety and security.- Ensured that multiple tasks given were all completed by a given timeframe.- Assisted in resource management and worked closely in supporting the store manager.

London

Providing all round general IT support and audio visual support at client site. Provided IT and administrative support to the team.- Provided general IT & administrative support to the client- Provided support via remote assistance and desk side support - Analyse the nature of queries and provide suitable solutions within satisfactory timescales- Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues - Incident and request are logged using the IMT tool - Supporting users on Office 365, Windows 10 device, MacOS Device, Apple and Android devices. - Technical support for printers, laptops, PC’s, and software - AV Setup for client meetings, operates and maintain audio and video equipment - Password administration and account lockouts using Active Directory

Bachelor'S Degree, Computer Science, Second Class Honours; Upper Division

Information Technology, Distinction*, Distinction* And Distinction

Completed a level 3 extended diploma in IT for 2 years where I learnt a wide variety of things. I studied a total of 18 units which.