Angelo Martinez Email & Phone Number

Buenos Aires Province, Argentina

Argentina

• Supervise and coordinate a team of 8 agents on the customer service team, ensuring smooth operations and high customer satisfaction.
• Train and guide team members on internal procedures, new regulations, and company policies.
• Resolve complex and high-priority cases, enhancing service quality and client trust.
• Contribute to the development of new customer-focused products, improving service offerings.
• Monitor team performance, provided feedback, and implemented strategies to… Show more
• Monitor team performance, provided feedback, and implemented strategies to enhance efficiency and service quality.

Argentina

• Managed relationships with key accounts in foreign trade operations, identifying growth and profitability opportunities.
• Led regular meetings to review account status, identify opportunities, and establish action plans.
• Managed international payments, aligning with industry needs and regulations.
• Advised clients on banking products, foreign currency loans, and BCRA regulations.
• Participated in the development of the multipay platform's information regimes section… Show more
• Participated in the development of the multipay platform's information regimes section, verifying necessary cases and providing operational insights.

Argentina

• Maintained communication with key customers, understanding their needs and offering tailored solutions.
• Established and nurtured strong customer relationships, serving as the primary contact.
• Managed and supervised accounts, ensuring compliance with sales and service objectives.
• Coordinated periodic meetings with key clients to review account status and develop action plans.
• Collaborated with various bank departments to ensure top-tier customer service.
• Analyzed and… Show more

Argentina

• Managed client relationships, regularly analyzing and reporting on performance.
• Offered solutions and recommendations to improve results and customer satisfaction.

Argentina

• Assisted and resolved customer queries, complaints, and issues related to banking services and products.
• Provided clear and precise advice on products and services.
• Handled banking transactions, including transfers, payments, and opening letters of credit.
• Resolved customer problems promptly, ensuring a satisfactory experience.
• Identified sales opportunities and promoted products and services.

Argentina

• Supported sales management and controlled vendor portfolios.
• Monitored credit and validated payments, issued invoices, and regularized contracts, renewing over 500 expired contracts.
• Recovered more than 20 accounts classified as uncollectible.
• Conducted audits and inventory control.
• Implemented a stock system for installation equipment and tools.
• Managed purchasing and ensured smooth process flow with commercial management.

Argentina

• Expanded client portfolio and provided sales advice for all business lines.
• Managed customer service and Level I technical support.
• Built customer loyalty by enhancing satisfaction and resolving issues.

Argentina

• Managed multiple clothing store branches comprehensively.
• Conducted financial control during cash closing and income statement preparation.
• Controlled stock, managed purchase orders, and verified merchandise flow.
• Suggested continuous improvements in maintenance and order.
• Organized personnel schedules and optimized team distribution across branches.

Bachelor Degree In International Trade, International Business/International Trade

Associate Degree In Foreign Trade, International Business/International Trade

Diploma, International Business/International Trade

Expert Diploma in Credit Letters and International Guarantees