Angelo Messina Email and Phone Number

Project Manager and Customer Experience Specialist: design and execution of staff and customer trials for Sky TV Italia. Process and methodology reorganization to guarantee customer satisfaction through refinement of the product features and a valid end-to-end validation process:- Scenarios and pre-requisite definition, panel engagement, operational planning;- Enquiries-survey design and execution to collect feedback and gather relevant data;- Data analysis and feedback reporting through graphic and electronic tools.Experience with ClaraBridge – Customer Experience Management and Voice of Customer Analytics Management platform: Customer Feedback Analysis, Data Visualization, Customer Journey and Business case analysis.Project Manager for Sky TV Italia. Main projects delivered in Digital products area:- Sky Go: OTT app allowing Sky customers to watch Sky tv shows everywhere. - Sky entertainment apps and websites (based on AEM CMS): X Factor, MasterChef, Italia's Got Talent, Guida TV- Adobe Experience Manager Integration Project: management of the project update of Sky CMS to version AEM 6.2Activity of business analysis, project management with focus on budget and delivery. Voting System Manager for X Factor and Italia's Got Talent Live Shows. Product Management of Reply Voting and Customer Interaction Platform. A cloud software based for managing the customer intercation during Live Shows through the following features: Voting, Gamification, Live Interactive Quiz & PredictionDemand Management: primary connection between IT Direction and Business stakeholders for any Digital and Innovation theme.Expertise in the Digital & Innovation Trasformation process. Expertise in Trial Management: end-to-end product and service validation managed through an early distribution to a subset of customers.Experience with AGILE methodology and collaboration/troubleshooting tools as Confluence, JIRA, Slack.

Tour guiding and trip coordinator in the Uluru Kata Tjuta National Park and in the surrounding region of red center (Alice Springs, Kings Canyon and Watarrka National Park, West MacDonnel Ranges) in English, Italian and Spanish. Half-day tour, one-day tours and longer tours (up to 10 days).Main activities: working and collaborating with Anangu and other Indigenous people of Central Australia; showing and explaining Indigenous culture and related cross-cultural awareness; locating and analysing native flora and fauna; building and performing educational process to respect and help protecting the National Park.Providing excellence in customer service.

Conducting Italian tours and providing arrival and departure assistance for public tours and private charters.Ensuring all tour information are accurate and up to date and in accordance with Uluru Kata Tjuta National Park regulation.Providing excellence in service to all internal and external customers.Management of client bookings, product offerings, cancelled toursOffice work: booking management, translations, ticketing procedures, email and phone management, banking, tour organizations, itineraries, management client feedback survey scanning.

Successful delivery of several projects as Project Manager. Management and controlling up to 9 projects at the same time. Main responsibilities: coordination of teams; resource management and allocation, project monitoring and controlling; design and control of the issue-tracking process; SLA compliance monitoring; Design mobile and web solutions; Production of project documentation and information design documentation; experience with Agile process; business strategy.

Support to IntesaSanPaolo / IMI bank staff for issues with:- main financial applications (Reuters, Murex, Bloomberg..) - common Windows tools (Windows OS, Microsoft Office, Internet Explorer…)

Information Security Consultant @ Intesa San Paolo:- support on IS integration during the merge Banca IMI – Banca Caboto (officially merged on October 1st, 2007)- support on outlining and organization of internal policies and procedures- management of applicative users and roles- management of Deutsche Börse trading system Console Eurex and Xetra - management of DataFort DECRU - Data Cryptography System

Italian Language Teacher for the International School of Italian Language "Società Dante Alighieri" - Office of San Salvador (El Salvador, Central America)

Italian Language Teacher for the International School of "Academia Europea" - Office of San Salvador (El Salvador, Central America)

Activities and Projects Coordinator of Labelling and Printing Department:- organisation of teams of workers- assistance on PC and thermoset printers ToshibaTEC- generation and printing of barcodes- motivation of workers with physical and/or mental invalidity- management and research of new security and working processes