Bodyshop & Production Lead / Bodyshop Estimator / Administrator / Advisor / Adjuster / Accessory Specialist

Supervised group of 5+ staff, managed operations internally and externallyExtremely familiar with Mitchell Repair Centre, Mitchell Connect, Mitchell Ultramate, ProgiSync and moreImproved customer service experience, and facilitated organic growthTook ownership of customers issues and follow problems through to resolutionDeveloped service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsAnalysed statistics and compile accurate reportsRecruited mentored and developed customer service agents and nurture an environment where they can excel through encouragement and empowermentKept ahead of industry’s developments and apply best practices to areas of improvementControl resources and utilized assets to achieve qualitative and quantitative targetsEvaluated and check for necessity and cost of repairs to the automobile.Utilized customer response, visual inspection, road tests and mechanical testing devices to determine automobile repair need.Estimated and list repair and labor costs in a comprehensible order.Estimated and furnished repair and labor costs and calculate overall customer payment.Collected insurance estimates after reviewing extent of auto damage and resolve replacement and repair requirements.Drafted work orders consisting of required repair services after approvals and enter the order into work management system.Established good customer relations by providing estimates and timelines and obtaining relevant customer information and handling customer queries effectively.Accepted ownership to achieve challenging requests proactively and explored specific means to create job value thereby enhancing auto body shop reputation.Prepared damage reports and obtain relevant signatures and authorizations.Reviewed vehicle and final bills as a part of the intrinsic quality check process.

• Body shop manager • body shop estimator• body shop administrator• body shop advisor• body shop production manager• very familiar with Audatex• very familiar with Ultramate/Mitchell• very familiar with the DRP Insurance program• Dealt with various insurance companies- paid technicians and assigned specific jobs- Communicated effectively and met the needs of customers

Excellence Auto CollisionAssistant Parts Manager and Parts Specialist, Scarborough, Ontario September 2017 – CurrentResponsible for ordering, receiving, checking, and posting all parts for high-end vehicles under repair.  Helped Supervise parts staff, managed parts operations internally and externally Great Leadership skills, coaching, organizing, planning, and interpersonal sensitivity Responsible for inventory based on demands, maintained stock and hit specific company targets Ability to establish and maintain good relationships with customers and exceed expectations  Ability to utilize computers and computer capabilities for inventory, recordkeeping, parts information Comfortable with retail and wholesale customers in considering credit applications, handling complaints, and negotiating prices to ensure customer enthusiasm  Provided body technicians and estimating team with multiple Parts Catalogue assistance Responsible for training and leading the Parts Department team and for reviewing team performance on a regular basis, according to shop policy An effective communicator possessing excellent presentation and marketing management Extremely familiar with BodyShopConnect, AIR and other technical automotive software  Very knowledgeable and proficient with BMW, Audi, Tesla, Porsche, Mercedes and more

Responsible for meeting the needs of customers and selling various automotive parts. Managed and resolved a variety of customer issues through product sales while also constantly maintaining thorough knowledge of all products.Sold over 1.2 million dollars worth of parts within the first six months. Provided technical assistance for on-site troubleshooting and problem solvingAn effective communicator possessing excellent presentation and marketing managementRecognized for successfully meeting targets, and and building high performance teamsAbility to create and maintain effective business relationships by creating strategic solutions

Responsible for ensuring all internal and external customer needs are successfully met within a busy, reactive, and physically demanding environment.Received, stocked, issued, inventoried, and shipped products physically and electronically using various different softwareSold many products with great understanding of both the product and specific customer issuesFacilitated location, organization and maintenanceProvided technical assistance for on-site troubleshooting and problem solvingResponsible for making rush-orders at specific times of the dayExtremely familiar with ETK, ATLAS, ASAP, SRD, MatrixWork multiple different positions including; back counter, retail, front counter, wholesale and Mini.

Greet guests, interoffice colleagues and business clients and assist them with any general inquiriesSold various products, plans and services as to customers’ needs.Organized, and arranged parts to specific locations electronically using ADP softwareLocated and delivered parts to certain locations in the GTAInput and organized analytical documents in the company’s electronic databaseProcessed orders, designed flyers and organized special sales events

Managed and resolved various internal and external customer needs to achieve superior customer service in an effective and efficient manner.Received, stocked, issued, inventoried, and installed products and auto partsSold many products with great understanding of both products and customer needsFacilitated location organization and maintenanceProvided assistance for on-site troubleshooting

Worked on a computer-based operating systemAnswered and problem solved customer inquiries and concernsProcessed credit card and sold an assortment of vacation packagesKept up with fast paced environment and developed great communication skills