Angelo Samson Email & Phone Number

Responsible for compensation, benefits and reward projects.

Responsible for compensation, benefits and reward support.

Metro Manila

• Audit Fraud and Error Allegation claim resolutions by re-investigating fraud or other cardholder error allegation claims.
• Thorough investigation of cardholder claims to ensure no compliance violations are made.
• Quality assurance and grading of cases handled by operations.
• Ensure the operations timely resolutions as required by Regulation E via providing notifications to agents when necessary.
• Provide training and support for internal hires as needed.

NCR - National Capital Region, Philippines

• Investigate Fraud and other types of cardholder error allegation claims, provide resolutions as well as fund recovery through chargeback.
• Thorough investigation of cardholder claims to ensure no compliance violations are made.
• Ensure timely resolutions as required by Regulation E.
• Generate weekly chargeback reports for the MIS team
• Assign chargeback representments to the team members

• Translations Coordinator and Verifications SpecialistSterling Talent SolutionsFebruary 2013 – December 2017
• Managed the completion of applicant and employee background checks with various departments
• Created the necessary interview outcome reports as required
• Trained and mentored co-workers regarding the coordination task
• Adjusted coordination tactics when instructed by sales and product executives
• Coordinated with accounting regarding translator billing and payouts