Angelo Samson Email & Phone Number

Responsible for compensation, benefits and reward projects.

Responsible for compensation, benefits and reward support.

Metro Manila

•Audit Fraud and Error Allegation claim resolutions by re-investigating fraud or other cardholder error allegation claims.•Thorough investigation of cardholder claims to ensure no compliance violations are made.•Quality assurance and grading of cases handled by operations.•Ensure the operations timely resolutions as required by Regulation E via providing notifications to agents when necessary.•Provide training and support for internal hires as needed.

Ncr - National Capital Region, Philippines

•Investigate Fraud and other types of cardholder error allegation claims, provide resolutions as well as fund recovery through chargeback.•Thorough investigation of cardholder claims to ensure no compliance violations are made.•Ensure timely resolutions as required by Regulation E.•Generate weekly chargeback reports for the MIS team•Assign chargeback representments to the team members

Translations Coordinator and Verifications SpecialistSterling Talent SolutionsFebruary 2013 – December 2017•Managed the completion of applicant and employee background checks with various departments•Created the necessary interview outcome reports as required•Trained and mentored co-workers regarding the coordination task•Adjusted coordination tactics when instructed by sales and product executives•Coordinated with accounting regarding translator billing and payouts•Assigned daily file lists to co-workers •Proofread final reports before sending out to clientsHuman Resources InterviewerSterling Talent SolutionsMarch 2011 – January 2013•Conducted thorough, industry leading verification interviews on behalf of international employers•Verified employment claims and cross-referenced information while identifying discrepancies•Proofread, edited reports and delivered results to clients•Organized, filed and audited employee files