Self-directed Program Manager currently overseeing a $4M federal IT training program, focused on customer satisfaction while following strict government compliance guidelines. Collaborating with training and employee partners as well as local government officials to implement and coordinate training facilities and programs. Experience with mediation and conflict resolution as well as policy development and compliance. Heavy usage of Outlook and Excel as well as database management, record keeping, and contract negotiations.
Listed skills include Telecommunications, Customer Service, Customer Satisfaction, Team Leadership, and 17 others.