Angelo Santamaria, Mba Email & Phone Number

Connecticut, United States

• Due to overwhelming success, the TechHires grant I manage was extended for a full year.• Manages $4M federal grant awarded by the US Department of Labor.• Created evidence based strategies that will be replicated in the $10M CT-WHISP federal IT training program.• Oversees all training programs at four training locations involving three different vendors.• Monitors coherence to training schedules and success ratios.• Monitors grant compliance to government guidelines and best practices. • Makes timeline adjustments as needed to emphasize positive outcomes. • Collaborate with training providers to establish training benchmarks and milestones.• Instrumental in the implementation of two new training facilities. • Collaborate with teammates on process improvement plans.• Restructured training program to dramatically increase outcome measures.

Hartford, Connecticut Area

Hartford, Connecticut

Provide administrative support to underwriters through case review/quality check, and ordering and following up on outstanding requirements. Included in this process are: • Quality check all front end review and analysis on each case • Follow up on all outstanding requirements and provide appropriate documentation in AWD, Cyberlife and Vantage • Provide decisions or pertinent information to Broker Dealers on a proactive basis • Collect information from Broker Dealers and vendors necessary to complete the underwriting process • Locate lab work and other medical information done for other companies • Handle vendor emails for APS follow up • Premium management follow up on pending and delivery requirements • Returning applications when alerted by licensing that agent should not have solicited application • Follow up on cases with offers outstanding, closing out cases when necessary • Close out conditionally issued cases when it has been determined that delivery requirements will not be obtained • Issue cases/place in force when all requirements are satisfied • Cash processing Make outbound phone calls or emails to Broker Dealer offices • Work with distribution partners to gain their trust and confidence • Trouble shoot and resolve problems of high complexity • Work with team underwriters on underwriting issues • Assist in giving intermediary direct access to the underwriter • Promptly return phone messages received from other departments within the company All other duties as assigned/shared responsibilities: • General knowledge of all New Business functions • Act as a SME and be available for questions as needed • Process improvements- identify opportunities to improve service and efficiency • Adhere to Company policy on confidential and proprietary information.

Wallingford, Ct

Account Services CoordinatorResponsibilities included providing support to internal and external customers through equipment order processing and account maintenance transactions for National, Major, and SMB Accounts. This included partnering with the Business Sales Channel to service our customers, assist with escalations, and handle large research requests as required. The focus was to complete all requests sent through a proprietary software program with accuracy and in a timely manner ensuring commitment times to our customers are maintained.

Wallingford, Ct

Responsibilities included owning account support relationships of assigned National and/or Consolidated Major Accounts serving as Single Point of Contact and providing direct interface for daily operational support and development to corporate customers of assigned accounts.

Master Of Business Administration (Mba), Human Resources Management And Services, 3.9

Bachelor Of Science (B.S.), Graphic Design

Activities and Societies: Alpha Gamma ChiAlpha Gamma Chi fraternity