 Account Management - Responsible for Account Development, assessing client needs and identifying solutions. Identifying new markets. Develop sales strategies & targets. Preparation of Key Trade, port, transit, sales, bookings, forecasts, and general market analysis. Statistical reports for senior management and clients. Preparation of quotes, tenders, rate agreements and rate updates. Development of new Business and Business growth. Provide effective and efficient support to Senior Management. Perform market research on competitive landscape and industry trends. Deliver a high level of Customer Service and Leadership internally and externally in accordance with Service Levels. Accurate maintenance of import systems as required.

 Responsible for Account Development, making appointments, cold calling, assessing client needs and identifying solutions. Identifying new markets. Manage Account Relationships, contract negotiations, and sales targets. Generate Business growth, develop sales strategies & targets. Actively prospecting within the SME (Small to Medium Enterprise) and corporate market. Perform market research on competitive landscape and industry trends. Deliver a high level of Customer Service and Leadership internally and externally in accordance with Service Levels. Support continuous improvement efforts by identifying areas of improvement and providing solutions and recommendations. Develop schemes and incentive programs for Travel Partners. Presentation of Sales Budget and Results to MSC Management in mid/end of year sales conference. Meeting and liaising with current and prospective clients.  Train and mentor new Business Development Executives. Setting up Expo’s and presenting to large and diverse audience.

 Responsible for a portfolio of Corporate Accounts which encompasses all forms of travel within the Domestic and International sector. Meeting and negotiating with Airlines, Hotels and other Suppliers to get our clients the best deal. Responsible for Account Development, making appointments, cold calling, assessing client needs and identifying solutions. Identifying new clients and/or Accounts. Manage Account Relationships, contract negotiations, and sales targets. Generate Business growth, develop sales strategies & targets. Actively prospecting within the SME and corporate market. Support continuous improvement efforts by identifying areas of improvement and providing solutions and recommendations. Meeting and Exceeding Sales Targets in 2010-2014. Meeting and liaising with current and prospective clients.

 Actively developed a high level of product knowledge including leisure and corporate accounts for international and domestic travel. Responsible for a portfolio of corporate accounts which encompasses all forms of travel within the domestic and international sector.  Meeting and liaising with potential new Corporate Customers. Highly experienced skills for achieving sales results consistently, exceeding yearly stretch targets. Highly developed customer service skills – active listening skills, quality, and empathy & complaint management. Responsible for problem solving in particular ticketing reissues including liaising with appropriate departments. Actively responsible for the daily cashiering including balancing and banking of consultant activity for the entire branch office. Build strong relationships with third party vendors including travel wholesalers, hotels and other airlines. Organise large group travel utilising efficient product, systems and customer service. (Melbourne Storm away games/Local cricket and Football Clubs/various other groups).

 Day to day Reservations Organise large group travel utilising efficient product, systems and customer skills – Tongan, Samoan and Cook Island Dance Groups and large VFR (Visiting Friends and Relatives) groups. Co-ordinate and actively manage Trade Shows on behalf of the company. Sales calls and meeting with Travel Agents. Building relationship with Travel Agents and assisting in product training and ways to improve bookings. Co-ordinating & leading Educational Groups to South Pacific countries Setting up Expo’s and presenting to large and diverse audience.