My worked experiences are based on customer service. My first job was at McDonalds Corporation as a Service Crew and I was promoted as a Service Crew Trainer after 8 months of working with the company. After a year I decided to seek career growth and better opportunity, I was hired in one of the biggest BPO company who handle mainly clients from US. I worked with the company for more than 8 years as a Customer Service Representative for a Telecom Company in US. Basically I was trained to provide Customer Support, Sales, Order Support, Retention, Technical troubleshooting, Finance and Bill Handling.As a Customer Service Representative for more than 8 years, I was able to develop very useful skill sets that can be applicable to your company. Some of my skills that has been developed over the years of working in the company are maintaining a positive attitude toward customers at all times, self-control, multitask, clear communication, talking responsibility, build customer connection, resolving concern in a timely manner, persuasive speaking skills specially when doing sales and most importantly is understanding customer with a great listening skill. Regarding the tools and software, I do have knowledge and experience using Slack, Zendesk, Microsoft Office, Google drive, CSM/ CRM, Skype, Telegram, Zoom meetings and other tools we used to support our customer in my previous BPO company. I can assure you that if there is something new that I need to learn, I can learn it faster and most efficient way I can.I am confident that my proven track record of excellent work ethics and high-performing customer service will make me an immediate asset to your company. I hope you will consider me to be part of your company's success. I am looking for your feedback and I will respect what will be your verdict and decision regarding my application. Please let me know if you need anything from me, I will be back to provide the information needed.Thank you so much for your time and stay safe.