Angelo V. Email & Phone Number

Waterloo, Ontario

Differentiating instruction to meet the needs of our unique learners.

Greater Toronto Area

• Deliver assistive technology training to staff and students (many living with learning disabilities)• Specialized in Dragon Naturally Speaking, Microsoft Office, Windows XP/7 and tablets• Established and maintained positive relationships with all clients• Developed strong relationships with decision makers and influencers• Ongoing research of competing software, effective techniques and innovative hardware• Responsible for technical and marketing updates on the company… Show more • Deliver assistive technology training to staff and students (many living with learning disabilities)• Specialized in Dragon Naturally Speaking, Microsoft Office, Windows XP/7 and tablets• Established and maintained positive relationships with all clients• Developed strong relationships with decision makers and influencers• Ongoing research of competing software, effective techniques and innovative hardware• Responsible for technical and marketing updates on the company public website Show less

Oshawa, Whitby, Uxbridge, Markham, Toronto

• Created and delivered engaging lessons based on the Ontario curriculum • Used technology at the point of instruction and learning • Differentiated lessons to include the learning styles of all students• Regular assessed student learning and administered interventions where needed• Built classrooms on the foundation of diversity, respect and positivity

• Technical leader for several IBM solutions including IBM Learning Village• Architected, installed and supported deployments worldwide using remote tools as needed• Simplified, designed and delivered technical training to audiences of all sizes• Provided vision and product development suggestions to drive new business and maintained top customer satisfaction scores• Regularly recognized for co-ordinating team building social events

• Conducted technical support for the Lotus suite of products • Dual-role analyst (call center and field support responsibilities) often travelling to the US• Regularly promoted in responsibility and in salary, graduating to senior analyst after one year• Published multiple tech-notes for the Lotus support website• Recognized as a staff leader by upper management and rewarded for boosting morale

• Responsible for the administration of the Lotus Notes and e-mail network • Ensured data integrity, access, reliability and server and network uptime • Interfaced with many RBC departments for requirement gathering purposes• Achieved high levels of customer satisfaction scores and rewarded for morale building • Achieved bonus each year for performance and dedication

Masters, Education - Master Of Science

Activities and Societies: Earth Sciences society

Diploma, Computer Engineering

Computer Engineering

transferred and completed the final year at Sault College

Bachelor Of Arts, Geography

Earth Sciences

offered and accepted into similar program at Carleton University

Certificate Program, Certificate In Adult Education

(Currently enrolled & completing)