Angelo Vasquez Email & Phone Number

Overseeing and leading high-performance teams with a focus on operational efficiency, I ensure daily activities align with established standards and policies, consistently delivering outstanding customer support. Proficient in spearheading process improvements and meticulously managing policies and procedures to optimize operations. As a subject matter expert, I devise innovative solutions to address customer and team concerns, actively participating in floor support. My coaching and performance enhancement initiatives foster individual and team growth.Key Achievements:Delivered exceptional customer service to 60+ members daily, fostering brand loyalty and achieving a 96% positive feedback rating.Implemented strategic team reorganization, resulting in an 18% reduction in backlog and improved efficiency.Demonstrated a 20% above-average customer retention rate on cancellation calls.Conducted team management and training, enhancing staff performance and service quality.Led initiatives resulting in a remarkable 10% increase in customer satisfaction within the first year.Drove revenue growth by identifying upselling opportunities for banking products and credit cards.Actively collaborated with stakeholders to align strategies, fostering harmonious working relationships.Proficient in call handling, managing 40+ incoming calls daily with a focus on swift issue resolution.Experienced in end-to-end project management, from initiation to completion.Adept at data analysis, identifying issues and inconsistencies for effective decision-making.My commitment to continuous improvement, effective communication, and team motivation contributes to a positive and adaptable work atmosphere. Let's connect to explore how my skills and experience can bring value to your team and organization.