Universal Banker
Clifton, New Jersey
• Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.• Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.• Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.• Utilized up-to-date information to make effective decisions governing bank operations.• Balanced teller drawers and ATM cash.• Upheld stringent bank standards for loans, money handling and legal considerations.• Helped clients protect assets through variety of strategies.• Managed portfolio of accounts and monitored for issues in need of attention.• Worked directly with clients to educate them on digital banking.• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.• Evaluated client financial positions and identified most appropriate banking products.• Delivered exceptional customer service and maintained close professional relationships with clients. • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.• Inventory Management for Branch supplies.