Angelo Edgerly Email & Phone Number

Oakland, Ca, Us

United States

-Manage Salesforce user accounts, profiles, roles, and permissions.-Provide training and support to staff on Salesforce usage and best practices.-Ensure data integrity and security within the Salesforce environment.-Collaborate with various departments to integrate Salesforce with other systems and tools.-Manage over 15,000 contacts within the Salesforce system, ensuring accurate and efficient contract administration.-Provide technical support to staff and volunteers, resolving hardware and software issues.-Manage user accounts and access permissions for over 200 users.-Implement software updates, patches, and security measures, maintaining a 100% compliance rate.-Provide one-on-one support and training to community members on digital literacy, internet safety, and software usage, enhancing technological skills for over 300 individuals.-Procure, configure, and deploy new hardware, including 50 computers, servers, virtual reality, and networking equipment.-Maintain an inventory of all hardware assets and ensure their software is up-to-date and functioning properly.-Oversee the lifecycle management of hardware, including upgrades, repairs, and replacements.-Manage incoming donations of 150+ devices on average.

United States

Manage a caseload of 10-20 clients, providing personalized digital literacy and support to enhance their technological skills.Allocate and assign digital assets to clients based on their needs, ensuring equitable distribution and access to necessary resources.Evaluate clients' technological requirements and determine the appropriate assets and tools they need to support their mental health and daily living.Direct clients to relevant services within the organization and facilitate connections to external resources for comprehensive support.Collaborate with other team members and departments to ensure clients receive holistic care and support tailored to their individual needs.

San Francisco Bay Area

In my role as a CTA intern, I developed skills in computer hardware and software, explored different operating systems, and provided top-notch customer service, all while focusing on serving individuals with limited digital skills. This part-time position with Dev/Mission offered on-the-job training in IT maintenance, support, and assistance within affordable housing communities at partnered sites.

United States

implement loss prevention strategies and programs to minimize theft, fraud, and other losses.Monitor surveillance systems and conduct regular store audits to identify and address potential security risks.Investigate incidents of theft, fraud, and policy violations, and prepare detailed reports on findings.Train employees on loss prevention techniques, safety protocols, and emergency response procedures.Collaborate with management and law enforcement to address security issues and improve store safety.

Emeryville, California, United States

- Greet and assist customers with copy and print orders, ensuring excellent service.- Operate and maintain printing and copying equipment like printers, copiers, fax machines, and scanners.- Process orders accurately and efficiently, following customer instructions and deadlines.- Guide customers on using self-service printing equipment and software.- Handle cash, credit, and other payment transactions accurately.- Monitor and manage inventory levels of print and copy supplies, placing orders as needed.- Perform routine maintenance and troubleshooting on printing and copying equipment.- Assist in producing marketing materials like flyers, business cards, brochures, and banners.- Keep the print center clean, organized, and well-maintained.- Collaborate with team members to achieve daily operational goals.

United States

oversee the scheduling, dispatching, and tracking of fleet vehicles to ensure efficient and timely delivery of goods and services.Maintain accurate records of vehicle usage, maintenance, and repairs to ensure fleet reliability and safety.Coordinate routine maintenance and emergency repairs with service providers to minimize vehicle downtime.Monitor fuel consumption and implement strategies to improve fuel efficiency and reduce operational costs.Ensure compliance with all transportation regulations and company policies, including driver safety and vehicle inspections.

United States

Assist in the development and execution of engineering projects, working closely with experienced engineers and faculty.Conduct research and analysis to support project objectives, including data collection, simulation, and testing.Participate in team meetings, contributing ideas and solutions to engineering challenges.Prepare technical reports and presentations to communicate project progress and findings.Collaborate with cross-functional teams to apply engineering principles and techniques to real-world problems.