Angelo Fioretti Email & Phone Number

Edmonton, Ab, Ca

Canada

Member of the eGovernment team working on government projects to integrate, implement and enhance civic permit, licencing and property cloud application systems of Accela (SaaS) and Amanda (AWS). Developing functionality using SQL, JavaScript and Groovy. Leading requirements gathering for COTS configuration and development. Using third party APIs to interface property, customer and service requests between application systems. eg. CityWide, e-Plansoft, Open text, SharePoint, etc.

Edmonton, Alberta, Canada

Maintain and support commercial software applications such as SharePoint, Kofax, Lyrics, Oracle WebCenter Content Server and multiple custom Oracle applications interfacing with commercial ‘off the shelf’ software. Document application current state to advise management to improve stability and standardize application environments.

Edmonton, Canada Area

Deliver IT application services to enhance, maintain, support and advise the Ministry of Justice and Solicitor General (JSG) stakeholders regarding enterprise-wide business application systems and platforms. Develop ServiceNow RITMs along with gathering and analyzing business requirements for root cause analysis, then presenting alternatives and recommendations to develop or modifying application systems. Collaborating, guiding and advising third-party vendors, colleagues, IT infrastructure and security resources. Deliver application support, development, testing, training, documentation, implementation, and transition into maintenance. Lead training including creating and presenting technical and non-technical documentation.Projects and Achievements:▪ Migrate several applications into the ServiceNow platform including CMDBs, Knowledge Management and legacy Service Management Systems.▪ Lead application change and release requests including developing test scripts and documenting defect logs for technical development and support.▪ Create numerous financial and business management reports using MS SQL or ORACLE databases and reporting tools for trust accounting offices, correctional facilities, grants management units, and internal IT service delivery for maintenance and performance measurement of business processes.▪ Develop within low code web application platforms such as MS Dynamics, SharePoint, ServiceNow and Cherwell.▪ Gather requirements, researched and configured a Dynamics CRM application to track, administer, and report on Alberta Human Rights Grants.

Edmonton, Canada Area

Deliver retail management systems throughout the full systems development lifecycle including hardware, networking and integration with existing application systems. Trained, and provided remote systems support.This includes some platforms such as,- POS (Point of Sale) systems eg. Store Management Suite, over 10 years (includes Italian Centre Shop)- IMS (Inventory Management systems) eg. Senti Software Warehouse Management, over 10 years (includes Italian Centre Shop)- AMS (Accounting Management systems) eg. Simply Accounting, over 10 years (includes Italian Centre Shop)

Edmonton, Canada Area

• GERS application support (Oracle based application specific to the furniture industry)• System Administrator of UNIX and Windows 2000 / 2003 Servers including SharePoint• Lead Information system gap analysis • Manage outsourced desktop technical support• Administration of telecommunication systems (3Com VOIP and Nortel Meridian BCM)• Ensure appropriate System backup and security• Administered a MS Exchange Server• Researched and implemented Route View, a truck routing system which imports sales orders from GERS, calls to out to customers to confirm deliveries using a July Soft calling center, routes trucks to the most efficient routes, and tracks the delivery of the orders via GPS cell phones. This was the first implementation of Route View in Alberta using the GPS cell phones.• Implemented and trained of MS SharePoint Services to decrease the number of internal e-mail messaging with large attachments between departments to relieve the stress on an overburdened MS Exchange server.• Created UNIX scripts to automate the removal of inactive users occupying limited licensing resources.• Implemented 3Com VOIP system integrated with the Nortel Meridian system to use existing wireless bridges to nearby warehouse location.• Implemented additional Symbol PDA scanners to increase the tracking of items going through the warehouses.• Researched and implemented a bulk e-mailing service by MyMailout.com.

Edmonton, Canada Area

• Full Cycle Accounting and Payroll and Benefits Administrator• Store Management Suite – SMS (ERP application with 3-teired client / server architecture) application programming, reporting development documentation and training• Information system gap Analysis and project management leader• Network, Hardware, Database & Software Administrator• Management Team Member• Report integration between SQL and Simply Accounting into Excel pivot tables and graphs.• Exported and Converted data from a Progress (wholesale system) and DB4 (POS retail system) databases into MS SQL (SMS wholesale and retail system).• Customized SMS screens and reports using SQL, HTML and Delphi Report Builder.• Researched and implemented a unified wholesale and retail application solution (SMS). This application solved an inventory management problem of transferring inventory from a small wholesale operation to high volume retail operations under the same company umbrella. Since SMS manages the information from both retail and wholesale operations on a centralized server it has solved the inventory management solution.• Integrated SMS with TEC deli scales to automate the download and deployment of product information into the deli scales (first site in western Canada).• Created a C#.NET program to gather physical inventory counts using C#.NET and mobile hardware (PDAs and laptops) with bar code scanners.Implemented a true Terminal Services Server for remote access and doubled as a backup server.• Implementation of payroll direct deposit using ERD.• Consulted, calculated and presented the decided methods of profit sharing to employees.• Processes and procedures for standardized data entry.

Computer Systems Technology, Computer Technology/Computer Systems Technology, 80%

Acheived Honors Diploma as a part-time student. Programming of C++, HTML, Java, JavaScript, Visual Basic, and more. Server and network.

Dynamics Configuration And Customization Certificate

Togaf

Itil Foundations Certification

Leadership

Activities and Societies: Building Personal LeadershipLearn leadership properties and styles to build personal leadership. 5 day on campus.

Business Administration, Accounting

Business and accounting focused education along with advanced accounting courses to achieve certification to write CMA examinations.

Diploma, General, 12

Amanda System Administration, Amanda Application Software