Angel D. Email & Phone Number

New York, Ny, Us

IT Executive Support

Technical support in the Financial field. Desktop, application, and light server support, major phone interaction with users, professional email etiquette. Remote, phone and onsite support; Windows 7/8/10, Apple computers/smartphones, Android. Citrix support for remote access, RSA server, VDI management. Active Directory/Exchange Admin Center; user/mailbox, distribution groups creation and administration. VmWare/VDIs, access to all servers for intermediate server-level support; document issues on ticketing system for proper escalation to other IT departments. Printer support, phone configurations, virus troubleshooting, re-imaging and QA of desktops, laptops. Microsoft Office 2010/2013/Office 365 issues. Assisting users with remote access, network folders, and restorations. Monitoring alerts for servers, switches, firewalls. Follow diverse procedures for operations, and escalations.

New York, New York, Us

Part of a group of Team Leads and technicians for high priority program deploying Windows smartphones and Windows-based Tablets to NYPD precincts onsite throughout the NYC boroughs; liaison with Police Officers, detectives, and higher ups in providing them with personalized Windows devices/Tablets setups in police cruisers, and other additional non-standard settings, configuration of spare phones/tablets or swaps onsite, and working with telephone providers. Assisting guest Microsoft representatives and technicians in some locations for Windows mobile configurations.

Us

Technical support for the New York City office, contractor to full-time employee. Acquired company merging with Guggenheim, assisting with migration. Executive, trading floor Environment. Remote support over the phone, VPN and remote utilities to assist users at other sites across the US. Interaction with IT departments in other offices due to integration with new parent company, executives support, new hires setup, walk-through related IT access/items. IT issues ranging from Desktop/Laptop with Windows XP/7 installation of Windows OS, Microsoft Office 2007 – 2013, network access to applications and resources, VPN issues, Active Directory User Administration, Blackberry Server administration, user set up and configuration. Cisco phone server; creating, adding new users/phones, troubleshooting via Cisco Call Manager Administration console. Financial applications support. Ownership of ticket follow-up and completion, Altiris remote management and software administration. Setup Web conferences, A/V, assigning existing and new users Tokens for citrix access.

Exton, Pa, Us

Summer project supporting Windows XP installations at Brooklyn Charter schools (Uncommon Schools). Imaging Dell Desktops and Laptops, configuring different computer settings for four different schools, adding systems to domain, program installations, wireless configuration/domain pre-logon, system inventory, on-call for different locations, moving computers to different sites, working at the main office configuring laptops for another company’s client (TNTP) and quality assurance.

New York, Us

Contractor transitioning to full-time employee, providing on-site and off-site support. Rotating support, responsible for three remote locations supporting over 300 users. Remote technical support for Domain Windows XP Professional/Vista Business. Citrix VPN, configuring Dell laptops /desktops with applications, adding PCs to domain, upgrading to new hardware platforms, Ghost re-imaging, gpupdate /force & sync, backing up and restoration of computer/Windows user profile data. Blackberry activations, back-up/restore procedures and troubleshooting. Resolving network connectivity issues for Windows, Outlook XP and other company’s programs, Configuration of Outlook profiles, adding multiple mailboxes, Calendars, Delegates configuration, Microsoft Office XP 2002/Office 2003 troubleshooting. Add/moves for phones/computers in patch panels, resolve hardware and software issues, applications and remote support, printer troubleshooting, remote support via Altiris Carbon Copy and Dameware. Contacting vendors for further troubleshooting when necessary. Magic ticketing system for documentation of all IT issues. Supporting different departments of the company; production, executive, sales and VIPs. Team projects for floor moves at other branches, inventorying and coverage of remote systems support.

Us

Support and troubleshooting of servers and desktops systems, onsite and remote support. Phone support for remote access troubleshooting for financial applications, Bloomberg, Thomson Financial. Network and file shares administration, Configuring and verification of backups on various servers, blackberry setup, maintenance of Exchange servers, administration, user/group administration, phone and voicemail server administration and troubleshooting.

New York, Ny, Us

Administration and support of network, servers and users spanning across multiple locations; team project operation for establishing New York office network and servers.

Us

Implementation of secure network environment, messaging and network services for efficient administration, collaboration and access to network resources. After working for employer for three years, continued technical support on a consulting basis for close to a year from November 2003 to October 2004.