Angel D. Email & Phone Number

New York, NY, US

IT Executive Support

Technical support in the Financial field. Desktop, application, and light server support, major phone interaction with users, professional email etiquette. Remote, phone and onsite support; Windows 7/8/10, Apple computers/smartphones, Android. Citrix support for remote access, RSA server, VDI management. Active Directory/Exchange Admin Center.

New York, New York, US

Part of a group of Team Leads and technicians for high priority program deploying Windows smartphones and Windows-based Tablets to NYPD precincts onsite throughout the NYC boroughs; liaison with Police Officers, detectives, and higher ups in providing them with personalized Windows devices/Tablets setups in police cruisers, and other additional.

US

Technical support for the New York City office, contractor to full-time employee. Acquired company merging with Guggenheim, assisting with migration. Executive, trading floor Environment. Remote support over the phone, VPN and remote utilities to assist users at other sites across the US. Interaction with IT departments in other offices due to integration.

Exton, PA, US

Summer project supporting Windows XP installations at Brooklyn Charter schools (Uncommon Schools). Imaging Dell Desktops and Laptops, configuring different computer settings for four different schools, adding systems to domain, program installations, wireless configuration/domain pre-logon, system inventory, on-call for different locations, moving.

New York, US

Contractor transitioning to full-time employee, providing on-site and off-site support. Rotating support, responsible for three remote locations supporting over 300 users. Remote technical support for Domain Windows XP Professional/Vista Business. Citrix VPN, configuring Dell laptops /desktops with applications, adding PCs to domain, upgrading to new.

US

Support and troubleshooting of servers and desktops systems, onsite and remote support. Phone support for remote access troubleshooting for financial applications, Bloomberg, Thomson Financial. Network and file shares administration, Configuring and verification of backups on various servers, blackberry setup, maintenance of Exchange servers.

New York, NY, US

Administration and support of network, servers and users spanning across multiple locations; team project operation for establishing New York office network and servers.

US

Implementation of secure network environment, messaging and network services for efficient administration, collaboration and access to network resources. After working for employer for three years, continued technical support on a consulting basis for close to a year from November 2003 to October 2004.