- Reviewing and assessing digital content, including text, images, videos, and other media, to ensure compliance with client-specific guidelines, policies, and legal requirements.- Monitoring and reviewing user-generated content and flagged materials, making informed decisions on whether to approve, reject, or escalate content based on predefined criteria.- Escalating and handling investigations based on policies and procedures by working closely with the client.- Managing the… Show more - Reviewing and assessing digital content, including text, images, videos, and other media, to ensure compliance with client-specific guidelines, policies, and legal requirements.- Monitoring and reviewing user-generated content and flagged materials, making informed decisions on whether to approve, reject, or escalate content based on predefined criteria.- Escalating and handling investigations based on policies and procedures by working closely with the client.- Managing the different workflow queues by keeping track of the incoming and resolved volumes, as well as assigning and delegating tasks to a team of 24 content reviewers.- Acting as a main point of contact throughout different shifts by supporting the department on task delegation, performance delivery and team engagement activities.- Ensuring that trackers and training materials are up to date, analyzing and suggesting areas ofimprovement working closely with BT Leadership.- Implemented material on a global scale, following client approval and revision, improving the reviewing process and reducing the average handling time (AHT) by 30 seconds per review.- Working closely with Quality Analysts and Team Leaders to ensure training and operational efficiency.- Delivering shadowing and clarification sessions to new and existing employees.- Acting as a main point of contact for new joiners throughout the onboarding process and relevant policy training required.- Created and implemented an attendance tracking process via SQL and Google Sheets formulas to facilitate and improve the overall procedure. Show less

• Reviewed sensitive content, mostly in Greek language, in a limited time and in accordance with the policies set by the client.• Acted on content that was violating the client's policies and escalated malicious trends. • Mastered policy knowledge to maximize accuracy.• Performed high quality reviews, exceeding quality targets while keeping productivity scores above target.

• Reviewed sensitive content, mostly in Greek language, in a limited time and in accordance with the policies set by the client.• Acted on content that was violating the client's policies and escalated malicious trends. • Mastered policy knowledge to maximize accuracy.• Performed high quality reviews, exceeding quality targets while keeping productivity scores above target.

Responsibilities and Achievements- Conducted comprehensive testing on upcoming game releases, executing test cases, identifying defects, and ensuring overall game stability and linguistic accuracy across various platforms, including PC, console, and mobile.- Collaborated with development teams to reproduce and communicate issues, track bug resolutions, and verify fixes with accurate reproduction steps and visual documentation.- Assisted in the creation and maintenance of testing… Show more Responsibilities and Achievements- Conducted comprehensive testing on upcoming game releases, executing test cases, identifying defects, and ensuring overall game stability and linguistic accuracy across various platforms, including PC, console, and mobile.- Collaborated with development teams to reproduce and communicate issues, track bug resolutions, and verify fixes with accurate reproduction steps and visual documentation.- Assisted in the creation and maintenance of testing documentation, including test plans, bug reports, and testing guidelines.- Participated in regular team meetings to discuss project status, identify potential roadblocks, and brainstorm solutions.- Performed regression testing after updates and patches to validate bug fixes and maintain the quality of the gaming experience.- Contributed to the improvement of QA processes by suggesting enhancements to testing methodologies and tools.- Assessed cultural appropriateness and check politically sensitive content.- Handled different content management systems and reference databases for bug reporting and client feedback. (e.g., JIRA, DEVTRACK, LAMS, BTK).- Supported leads by taking ownership of additional tasks, such as daily reports, bug vetting and coaching to new team members. Show less

• Performed general hardware and software repairs including but not limited to broken screens, cleaning, maintenance, and format for devices like PC, mobile phones, gaming devices and laptops. • Provided technical consultation including follow up customer communication regarding repair procedures.• Completed procedures regarding customer payments.

● Provided first class customer service to all existed and potential customers, including private consultations in terms of transferring private funds or business capital. ● Supervised and performed (when needed) all administrative duties for both electronic and physical money transfers.

• Welcomed, served, and advised customers.• Dealt with costumers’ enquiries and complains in the most quick and efficient manner.• Assisted the kitchen in terms of preparing and cooking the restaurant’s menu.

• Provided constant network support for all buildings and offices, owned, and run by the local authorities.• Responsible for receipt and deliverance of troubleshoot requests in terms of hardware and software installation and configuration. • Performed on site hardware maintenance and repairs.

• Identified and confirmed citizens’ details. • Performed data entry duties for updating population register purposes. • Reached targets while working, within strict time deadlines, simultaneously with different in-house CMS (Content Management System).

• Performed hardware and software installation.• Provided first class customer support.