Review service specifications (wing to wing service vision, consistency, internal-external SLA alignment), and defined supplier SLAs (same), coordinate definition and business approval of internal SLAs• Ensure each service owner manage ongoing relationships with service suppliers to ensure services are delivered to SLA and contract, and problems addressed.• Coordinate Service Owners to monitor service delivery, identify issues and pursue with the supplier to maintain service quality.• Manage service-related critical and important incidents or issues ensuring effective communication and co-ordination between service teams when multiple teams impacted. (Critical Incident Manager)• Establish processes and procedures for the effective coordination and communication of service-related incidents or issues.• Develop and present business cases for major changes or improvements to service delivery.• Participate in service-related projects to achieve defined improvements in service delivery.

Responsable del soporte a diversas aplicaciones d negocio, tanto con equipos internos como con servicios externalizados dentro del territorio nacional como en el extranjero.

El servicio contaba tanto con empleados, como servicios subcontratados a terceros. Incluia la resolucion a la escalación de incidencias, gestión de las incidencias, control del inventario de pcs, altas y bajas de usuarios, reportings para el seguimiento del soporte.