• Oversaw management of third-party and inter-affiliate (inter-bank) technology outsourcing engagements, including materiality assessments and regulatory notifications for APAC locations.• Supported Senior Technology Officer and Technology Operating Committee in oversight responsibilities for technology, including incident management, headline programs, risk metrics, and key regulatory engagements.• Participated in location technology audits and regulatory exams, providing input on accountable areas.

• Played a pivotal role in enhancing student awareness of J.P. Morgan through targeted outreach and engagement events.• Proactively disseminated information about the firm's early career opportunities.• Offered personalized guidance and support to students interested in J.P. Morgan, facilitating their access to relevant resources.• Acted as a representative of alma mater in J.P. Morgan recruitment activities, bridging the gap between the firm and the student community.

• Train and support operators on the features of Shopee Express.• Maintain the accuracy of service point information and settings within the system.• Ensure operation standards are met and provide feedback to service points in cases of customer complaints, such as excessive parcel damage or loss or improper operating procedures.• Consolidate monthly billing and administrative tasks for service points.• Act as a liaison between service point partners and the internal operations team to improve operations and product quality.• Develop and maintain strong relationships with local service points and merchants to achieve business objectives.

• Advocating for the interests of HSBC Life and ensuring compliance with Customer Due Diligence (CDD) requirements, prioritizing as agreed.• Creating or updating Know Your Customer (KYC) profiles for prospective or existing clients, conducting regular reviews as necessary.• Managing Trigger Event handling to ensure adherence to HSBC's KYC policies.• Serving as a primary point of contact for assigned ongoing due diligence cases, providing updates to internal and external partners.• Ensuring each case complies with HSBC's CDD policies and procedures, validating that all necessary requirements are up-to-date and on file.• Verifying that all required screening, such as Sanctions, Politically Exposed Persons (PEP), and Adverse Media/Negative News, has been conducted in accordance with local regulations and HSBC policies.• Accurately classifying clients in accordance with HSBC policies and regulatory expectations.

• Conducted user acceptance testing on the newly launched user case management page for the Ministry of Social & Family Development.• Investigated the potential implementation of JIRA, an agile project management approach.• Undertook data cleaning on the master database, identifying missing records and removing duplicated information.

• Acted as the initial point of contact for high-net-worth customers, providing professional services to maintain a premium company image.• Carried out Know Your Customer (KYC) procedures, verifying customer information before releasing sensitive data.• Efficiently managed multiple tasks, including email correspondence, answering frontline calls, and handling postal mail (letters and packages).