Angiela May S. Email & Phone Number

Texas, United States

Provided level 2 support for the Enterprise Pharmacy System (EPS) at Change Healthcare, resolving technical issues and ensuring smooth operations. Specialized in data analysis for PMP (Prescription Monitoring Program) reports with a focus on attention to detail and data entry expertise. Worked independently and remotely to optimize pharmacy processes for enhanced patient care and maintain system integrity.

United States

HIPAA certified Medical Biller with experience in multiple EMR/EHR systems (Prompt, Office Ally, Home State Health, DrChrono, Availity, Intergy). Detail-oriented professional with a strong focus on accurate claims processing, insurance verification, and revenue cycle management. Committed to ensuring patient privacy and maximizing financial outcomes for healthcare organizations.

Arizona, United States

Skillfully managed social media accounts, creating and curating engaging content to elevate online presence and attract prospective clients. Efficiently handled email management, ensuring prompt responses and maintaining organized communication. Proficient in CRM systems, effectively managing client data and streamlining communication processes for enhanced client relationships.

Responsible for ensuring accurate data entry and meticulous management of event ticket inventory information. Dealt with a large volume of data and maintained high attention to detail while inputting and managing product details, quantities, and locations in the company's database or inventory management system.

Region Xi - Davao, Philippines

Provided exceptional customer support and assistance with network-related issues. Effectively communicated with customers to understand concerns and troubleshoot technical problems, ensuring their satisfaction. Accurately entered and maintained customer information and issue details in the CRM system, ensuring comprehensive and up-to-date records for future reference and analysis.

Region Xi - Davao, Philippines

Evaluated calls and ensured exceptional customer service delivery through monitoring call flow and processes.Handled accounts for Verizon Telematics Mercedes Benz, Mbrace, and Amazon Seller Support.Monitored agent performance and provided comprehensive statistical reports for real-time and historical measurements.Conducted coaching sessions to enhance agent skills and performance.Improved customer satisfaction through effective evaluation processes and actionable feedback.Streamlined call flow and processes for increased efficiency and improved customer experiences.Built strong client and stakeholder relationships to foster effective collaboration.Skills: Call evaluation, process adherence, statistical analysis, coaching, customer satisfaction, account management, attention to detail, communication.

Region Xi - Davao, Philippines

Recognized as a Top Sales Agent for exceeding sales targets and driving revenue growth.Received the Perfect Attendance Award for maintaining perfect attendance throughout the year.Achieved the Customer Service Star recognition for delivering outstanding service and exceeding customer expectations.Provided technical support for level 1-3 networking devices, specializing in Linksys products.Resolved various technical issues related to networking, software, hardware, product information, and product recommendations.Documented and researched customer service issues for efficient resolution.Addressed and resolved customer product complaints with empathy and professionalism.Successfully resolved service, upsell, pricing, and technical problems by asking clear and specific questions.Maintained a customer-centric approach to ensure exceptional service delivery and high customer satisfaction.

Opticianry

Pre-Nursing Studies