Angiela May S. Email and Phone Number
Highly experienced virtual assistant with over 12+ years of combined experience in healthcare and customer service. Dedicated to helping clients achieve success by providing exceptional administrative support and expertise in medical billing. Skilled in accurate claims processing, insurance verification, and revenue cycle management. Proficient in various EMR/EHR systems, including Prompt, Office Ally, Home State Health, DrChrono, Availity, and Intergy, ensuring optimized financial outcomes while maintaining patient privacy and data security. Excel in managing multiple tasks simultaneously, maintaining attention to detail, and delivering outstanding results in fast-paced virtual environments.Core Skills: • Virtual assistant expertise with strong administrative support skills • Accurate claims processing, insurance verification, and revenue cycle management • Proficiency in EMR/EHR systems: Prompt, Office Ally, Home State Health, DrChrono, Availity,Intergy • Multitasking and attention to detail in fast-paced virtual environments • Deep understanding of billing procedures and insurance guidelines • HIPAA compliance and commitment to patient confidentiality • Strong organizational and time management skills • Excellent written and verbal communication abilities • Tech-savvy with proficiency in virtual communication tools • Problem-solving and analytical skills • Professionalism and confidentiality • Exceptional customer service mindset • Fast learner and quick adaptability to new tasks and technologies
Cambria Software Phils. Inc.
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Application Support SpecialistCambria Software Phils. Inc. Feb 2020 - PresentTexas, United StatesProvided level 2 support for the Enterprise Pharmacy System (EPS) at Change Healthcare, resolving technical issues and ensuring smooth operations. Specialized in data analysis for PMP (Prescription Monitoring Program) reports with a focus on attention to detail and data entry expertise. Worked independently and remotely to optimize pharmacy processes for enhanced patient care and maintain system integrity. -
Medical Biller | Revenue Cycle SpecialistHealthcare Coding Integrity Nov 2018 - PresentUnited StatesHIPAA certified Medical Biller with experience in multiple EMR/EHR systems (Prompt, Office Ally, Home State Health, DrChrono, Availity, Intergy). Detail-oriented professional with a strong focus on accurate claims processing, insurance verification, and revenue cycle management. Committed to ensuring patient privacy and maximizing financial outcomes for healthcare organizations.
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Real Estate Executive Virtual AssistantFreelance Oct 2019 - May 2023Arizona, United StatesSkillfully managed social media accounts, creating and curating engaging content to elevate online presence and attract prospective clients. Efficiently handled email management, ensuring prompt responses and maintaining organized communication. Proficient in CRM systems, effectively managing client data and streamlining communication processes for enhanced client relationships.
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Inventory AssociateThe 99801 Group Aug 2017 - Sep 2018Responsible for ensuring accurate data entry and meticulous management of event ticket inventory information. Dealt with a large volume of data and maintained high attention to detail while inputting and managing product details, quantities, and locations in the company's database or inventory management system.
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Network Support Specialist - Customer SupportAlorica Jan 2017 - Jun 2017Region Xi - Davao, PhilippinesProvided exceptional customer support and assistance with network-related issues. Effectively communicated with customers to understand concerns and troubleshoot technical problems, ensuring their satisfaction. Accurately entered and maintained customer information and issue details in the CRM system, ensuring comprehensive and up-to-date records for future reference and analysis. -
Quality Assurance SpecialistConcentrix Mar 2013 - Nov 2016Region Xi - Davao, PhilippinesEvaluated calls and ensured exceptional customer service delivery through monitoring call flow and processes.Handled accounts for Verizon Telematics Mercedes Benz, Mbrace, and Amazon Seller Support.Monitored agent performance and provided comprehensive statistical reports for real-time and historical measurements.Conducted coaching sessions to enhance agent skills and performance.Improved customer satisfaction through effective evaluation processes and actionable feedback.Streamlined call flow and processes for increased efficiency and improved customer experiences.Built strong client and stakeholder relationships to foster effective collaboration.Skills: Call evaluation, process adherence, statistical analysis, coaching, customer satisfaction, account management, attention to detail, communication. -
Technical And Sales Customer Support RepresentativeConcentrix Aug 2009 - Feb 2013Region Xi - Davao, PhilippinesRecognized as a Top Sales Agent for exceeding sales targets and driving revenue growth.Received the Perfect Attendance Award for maintaining perfect attendance throughout the year.Achieved the Customer Service Star recognition for delivering outstanding service and exceeding customer expectations.Provided technical support for level 1-3 networking devices, specializing in Linksys products.Resolved various technical issues related to networking, software, hardware, product information, and product recommendations.Documented and researched customer service issues for efficient resolution.Addressed and resolved customer product complaints with empathy and professionalism.Successfully resolved service, upsell, pricing, and technical problems by asking clear and specific questions.Maintained a customer-centric approach to ensure exceptional service delivery and high customer satisfaction.
Angiela May S. Education Details
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Institut Optopreneur - Kuala Lumpur, MalaysiaOpticianry -
Pre-Nursing Studies
Frequently Asked Questions about Angiela May S.
What company does Angiela May S. work for?
Angiela May S. works for Cambria Software Phils. Inc.
What is Angiela May S.'s role at the current company?
Angiela May S.'s current role is Medical Biller | HIPAA Certified | AR and RCM Specialist | Claims Denial | Data Analyst l | QA Specialist | Customer Support | Virtual Assistance.
What schools did Angiela May S. attend?
Angiela May S. attended Institut Optopreneur - Kuala Lumpur, Malaysia, San Pedro College - Davao City.
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