Angel Sanchez Tenorio Email & Phone Number

Toluca, Méx., Mx

Toluca De Lerdo, México, México

* Perform day to day operation of MS Teams / SfB environment which includes incident, change, performance management.* Monitor availability and correct functioning of MS Teams/SfB, as well as, utilization and planning for server systems capacity upgrades.* Provide operational support and troubleshooting of system infrastructures * Planning, coordinating and performing the maintenance, upgrades, patches and roll outs activities with customers in MS Teams/ SfB* ITIL based Incident Management, Asset and Configuration management in Ticketing tool* Working in an enterprise environments to implement and administer MS Teams and Skype for Business * MS Teams /SfB architecture, High Availability (HA) and Disaster Recovery (DR).* Azure Active Directory, Exchange & integration with MS Teams*Technical administrator of Audiocodes Telephony system’s, PBX, PSTN, SBC.

Toluca Y Alrededores, México

*Unified Communications Project Manager for 15 Robert Bosch Mexican Sites*UCC Country coordinator T2 for Avaya Coupling, Contact Centers, Teams PublicTelephony and Skype Pure Sites .*Solving and Troubleshooting SfB, Teams, Avaya and Polycom Gateways.*Unified meesaging, enterprise voice, Sfb Mobile app in enterprise devices integration with Teams and Microsoft Azure Office 365 suite.*Voice circuits implementation for Bosch Mexican sites *Optimization of Unified Communication landscape (new sites, changes)*Inputs on country UC services demands *Coordinator of country specific improvement processes *Collaboration Tools and Smart meeting rooms.

Toluca De Lerdo, México, México

* Interface with local management and end users to represent the central ITorganization* Perform on-site diagnosis and resolution of moderate PC problems for a variety ofcustomers, recommend and implement corrective actions, ensure accurate assetmanagement* Quality KPI Tickets resolution assigned* Active Directory*MPS (Manufacturing printer solution) Administration of 100 printers in BoschToluca.* File Services Administration Systems

Toluca Y Alrededores, México

Infrastructure Integration IT Launch Projects in Mexico*Coordinate and implement installation of production and office network components for new Plants and production lines.*Install and configure mid-level network components (LAN and WAN) following Cisco global concepts with high availability implementations and complex install.*Monitor network components to ensure availability and also test backup, recovery and emergency procedures.*Technical understanding LAN tecnologies for Cisco operating systems ( WLAN, ASA, Switching, 802.1q vlans, fiber optics).

Toluca De Lerdo, México, México

IT Support Analyst, Talento Humano Grupo Pissa, General Motors*Perform on-site diagnosis and resolution of moderate PC problems for a variety ofcustomers, recommend and implement corrective actions, ensure accurate assetmanagement* GM Local Manufacturing Support* Quality KPI Tickets resolution assigned

Maestría, Gestion De Tecnologías De La Información

Informática Administrativa, Information Technology