Project Management throughout the United States, Information Technology, Audio and Video Conferencing, Integration Installation, & Services of Dell, Standard and Custom, Projects.

Field incoming requests from end users or IT personnel via telephone, e-mail or other established support channels. Document all relevant customer information, nature of issue, and troubleshooting steps taken. Completing resolution of customers’ issues by means of experience, knowledgebase, peers, and other available resources, effectively and efficiently, to exceeded customers' expectations in a timely manner.

Organized and coordinated the activities of leads, operators and technicians including monitoring work performance. Balanced work areas to maximize productivity and quality objectives. Followed up on processs and delinquency reports, in order to track progress and locations of product lots. Responsible for reporting materials and equipment defects, malfunctions or mistakes to technicians and/or engineers to prevent or minimize future issues. Interpreted company policies and enforced safety regulations and requirements.

Inspection and packaging of Safety Containers (chemical, reactive, and biohazards types) process. Inspection of Syringes (Dental, Vetinary, and Medical styles) through the production process. Inspection of the packaging process used to send to customers and hospitals worldwide. Trained new employees on ISO9001, FDA, OSHA regulations and work required

Created reports for production and development, using Microsoft Project and Excel, to exhibit production and planning schedules. Maintained company inventory supply system, purchase orders, and budget within company guidelines. Researched and developed new technologies for product improvement. Designed and tested printed circuit boards using Dip Trace PCB Design Software. Worked and repaired desktops, peripherals, and networking systems. Installed required manufacturing computer applications and OS’s. Production system, hardware and software, troubleshooter. Installed and connected Windows OS dual pc, embedded and external, systems. Worked on programming languages (C, C+, and C#) in an environment used for communications between hardware and software. Manufactured and redesigned the process of the Intellifold Mailing System (IMS) and Card Counter (CC) systems saving manufacturing time by 80%.

Supervised 22 employees including the process of hiring and terminating employees. Evaluated and improved current processes, procedures, quality and quantity of work, and maintained records for discipline and performance reviews of employee’s. Balanced weekly workloads, staffing, and developed effective Shop Operating Procedures (SOP) to ensure the efficiency of the operation. Installed software and troubleshooting procedures working with desktop and peripherals. Assured compliance with all SOP’s, equipment procedures, and departmental requirements. Created Reports, using Microsoft Excel spreadsheets to display levels of production, by employees, and total production level of the facility.

Supervised 22 employees including the process of hiring and terminating employees. Evaluated and improved current processes, procedures, quality and quantity of work, and maintained records for discipline and performance reviews of employee’s. Balanced weekly workloads, staffing, and developed effective Shop Operating Procedures (SOP) to ensure the efficiency of the operation. Installed software and troubleshooting procedures working with desktop and peripherals. Assured compliance with all SOP’s, equipment procedures, and departmental requirements. Created Reports, using Microsoft Excel spreadsheets to display levels of production, by employees, and total production level of the facility.

Supervised 15 employees for machine manufacturing organization in non-destructive analysis of integrated circuits (microprocessors and integrated boards) for research and development. Researched, developed, built, designed, calibrated and tested C-Mode Scanning Acoustic Microscope (CSAM’s). Rewrote building and calibration manual, resulting in a 85% improvement in quality and production line productivity. Assisted production floor planning for new projects and custom orders. Reorganized “Printed Circuit Board Department (building and testing). Reorganized “Manufacturing Department (Lean, Cell, and Just in Time Process). Built and programmed computers for systems created in manufacturing and throughout the company. Installed and provided troubleshooting of Windows operating systems and their peripherals.