Angelu Acosta Email & Phone Number

United States

Subic Bay Freeport Zone

Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviewsMeets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Organizes meetings for the company and for the CEOManages social media content; graphics and informationManages a team of 3Organizes, coordinates, and plans events; Social, business, weddings, sports, hallmark events. Handles partnership and sponsorships

Subic Bay

 SPECIAL EVENTS - Weddings, Birthdays, Reunions etc. Mainly coordinates the marketing activities of the marketing team, coordinating relevant sections for the objectives set by the Marketing Director. Assisting team members with day to day marketing tasks and coordinating marketing projects and activities as requested. Tracking progress of marketing campaigns, projects and initiatives. Track and research competitor activity and keeping abreast of market changes and the marketing mix used by competitors. Cultivating relationships with external partners and organizations. Conducting market research and analyzing sales data. Track progress of Marketing Supervisors on their regular or assigned tasks. Assist with managing departmental budget and expenses. Special Projects, Special Events Organizer – WEDDINGS, BIRTHDAY, REUNIONS ETC.

Philippines

 Monitor contract completeness, accuracy before proceeding the implementation procedure To ensure an efficient tracking system of hotels contract and other business related partnership documents. In charge of providing input and ideas for implementation and after sales Ensure the hotel satisfaction to the system through follow-up, responsiveness, and thorough communication. Responsible for maintaining product knowledge, implementing and training Latest features and functionality of product at the hotel site. Maintain the relationship between the company and client through implementations and all types of training engagements if necessary which include growing the demand for services (additional training and implementation services). In-charge with account Management tracking. Must have the ability to move project schedules to closure. Create documentation of the delivered and configured application example ; websites, channel manager integration and putting online the hotels Present product knowledge/expertise both in a training, implementation and after sales program. Effectively manage/maintain all hotel relationships. Assess client needs for product development issues when applicable, which includes the scope, features, plan and schedule for the development phase. Must have a proactive, energized relationship with the sales organization too Ensure a positive overall customer experience. Pre/post-sales presentations to particular clients are required. Presentation Skills: Provide training or meetings to orientate a new client, present new functionality, and collaborate with hotels about concerns. Work closely with Sales and Development team to ensure appropriate follow-ups or identifying hotel needs. Responsible for utilizing (and creating) Assist team in updating all implementation deliverables as required with new functionality rollouts.

Philippines

 Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations. Manage all incoming calls for reservation, confirmations, customer and client need concerns, inquiries or requests and ensure response all queries and maintain professional relationship and atmosphere at all times. Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations. Sell, process and enter and confirm room reservations using selling techniques and strategies. Maintain knowledge of current partner hotels’ events, activities, and hours of operation as well as dining options currently available. Coordinate with sales and marketing department and endorse all communication for group bookings Answer incoming calls within 3 rings with appropriate greeting. Maintain accurate logs of mails, calls, endorsements, booking reports, refund requests, reconciliation follow up, Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all company software systems and maintain knowledge on all products and services both active and inactive.