- Supported Google Marketplace 2024 Forms of Payment (FOP) planning and strategy cycle by conducting market research, analysis, and drawing insights for 20+ emerging FOPs- Partnered with Data Science in baseline estimation, headroom sizing and business impact tracking.- Coordinated cross-team prioritization for “TOP 50” FOP and Market expansion commitments across Product, Strategy, Payments, and Partnerships.- Ensured Product FOP experiments roadmap is organized, tracked and prioritized - 10 product experiments across 5 different markets.

A Program Manager for Twitter Service Operations, driving Product operations and Customer support readiness for Twitter's Creators, Monetization and Subscriptions products.- Directly managed support and ops launch readiness for 10+ strategic Product features, across 3 workstreams and diverse stakeholders - most notable Twitter Blue features and Twitter Notes pilot.- Engaged with Product, Marketing, Engineering, Trust & Safety in strategic planning and implementation of end-to-end support plans (Customer support, Help center, Social engagement and CX insights, Content moderation, Escalations, Tooling, Data analytics, Learning and Development, Localization) - Tracked program documentation of 5+ projects simultaneously in JIRA, Asana, Tableau, including meetings, reporting status and communicating updates back to stakeholders.- Influenced Product roadmap and strategy through early engagement, feedback and assessment of PRDs on operational risks and feasibility.- Built a JIRA Intake process to facilitate assessment and sequencing of all Product support request, providing visibility to over 90% of incoming requests.

A Program Manager leading operations readiness and functional delivery of key team-, org-, and company-wide initiatives in critical areas like site Policy launches, World events support, and dedicated services.- Piloted a new tiered Customer support framework for Elections integrity, impacting ~75M daily active users.- Partnered with Product and Trust & Safety to develop a cross-teams Policy Lifecycle Process and facilitate the engagement and launch of roughly 20-30 policies, TOS and compliance changes yearly- Led Operations implementation of ML models for proactive content detection, reducing time to take down content by 40%, improving headcount allocation and SLAs. - Leveraged JIRA to build the Launch process, achieving 30% improvement in turnaround time for triaging, scoping, sequencing of new initiatives, reducing the time from 3 to 2 weeks.- Developed project and program governance structures by bringing Agile practices (Scrum, Kanban), and standardizing project documentation (PM knowledge portal, PM workbook, comms templates and playbook).

Oversaw the full specter of IT Program Management Office (PMO) portfolio (20+ projects) as well as leading cross-functional projects. Partnered cross-functionally with vendors, solution architects, applications, infrastructure, business, FP&A, logistics team. Managed various integration, software and improvement projects. Continuously evolved organization's processes and tools to adapt latest project management practices and Agile methodologies.Achievements- Lead project governance and phase gating process for IT PMO portfolio, including keeping PMs on track within their budget, timelines, and KPIs. Rolled out 60+ IT Application enhancements in just 2 years.- Managed learning and development opportunities in the PMO, including facilitating workshops. Led JIRA and Confluence setup and adoption for 300+ users, 50+ projects, 30+ program spaces.- Established a stronger Program Management discipline, by leading the adoption of Scrum and Kanban, rolling out templates and frameworks.- Proposed and implemented numerous improvements in PMO practices.

Supported Qualcomm’s PMO in rolling out a new framework for schedule management, reporting and Microsoft Project Server adoption across all projects. Owned and managed portfolio schedule reports development to deliver cross-programs overview of project KPIs (time, quality, resources). Collaborated on cross-functional level with 100+ project leads, hardware and software engineers, design teams and other key contributors on ~ $1 B chip development programs.Areas of focus:- Consult on program requirements gathering and analysis, schedule planning, and data reporting - Drive adoption of PMO performance tools - MS Project Server, Cognos, Wiki, JIRA, Qlickview, SQL - Recognize gaps and opportunities for improvement in Program methodology, Reporting, and ToolsAchievements:- Successfully moved 8+ programs, 100+ project schedules under the frame of Microsoft Project Server- Owned and managed PMO portfolio schedule reports development to deliver cross-programs overview of projects indicators (time, quality, resources).- Improved Program Management Office schedule reports accuracy by 80% and reached 95% project framework compliance by coaching 50+ Program and Project Managers and Engineering leads into scheduling practices, rolling out a FAQ section, developing new portfolio and project KPI reports.- Proposed and implemented numerous improvements in PMO reporting practices

Transformation Project Manager for EMEA strategic Hewlett-Packard (HP) separation project as part of Separation Management Office (SMO). Coordinated HP Transformation and Location strategy evaluation of company sites consolidation, resource outsourcing and relocation. Tracked and updated project progress, prepared executive presentations and reports for SMO, Site and Delivery managers. Ensured Global stakeholders communication and alignment.Achievements:- Coordinated EMEA strategic Hewlett-Packard separation program as part of Separation ManagementOffice (SMO). Communicated HP Transformation and Location strategy and progress to EMEA site leads.- Co-led site consolidation and outsourcing assessment, prioritization and relocation efforts of 30+ HPEMEA sites (MEMA, France, Spain, Portugal, Italy, and UK ) and 5000+ resources with overall success of 6 sites targeted for closure and 600+ resources relocated or outsourced.

Project Analyst in Enterprise Services Business Operation organization with exposure to 15+ different cost improvement and resource cost initiatives. Responsible for delivering governance and process services, optimization and analysis.Areas of focus:- Partner with WW and EMEA Capital Forecast teams in accounts’ coordination and spend optimization- Support of end-to-end CAPEX, Capital and Budgeting process including annual and quarterly budgeting, monthly and ad hoc re-forecasting in total amount of $800M+ yearly.- Analysis of projects attributes, change implementation and data duplication elimination- Planned vs actual spend tracking.- Analysis and reporting - GAP analysis, project cross-checking, progress reports, monitored metrics, and maintained monthly reporting.- Followed up on actions with Finance, PMO, Capability and Regional Leaders, AE and ADE to align accounts’ projects.- SAP, Business Objects, SharePoint and Excel Services tool exposure.Achievements:- Delivered $100M+ in savings from EMEA CAPEX budget by co-leading prioritization and cost optimization initiatives across Business Operations organization, and developing EMEA portfolio dashboards to track and monitor planned vs actual spend.- Developed portfolio-level dashboard and presentation packets for Executive Capital Review meetings- Received 3 Hewlett-Packard Recognition Awards for Making a Difference and Living Our Values categories in 2013 and 2014.- Selected from a pool of 500+ employees for the first Hewlett-Packard University PMP Acceleration Program.

- Led an agile product team in piloting Managed Services concept and marketing segmentation, resulting in 2 product prototypes launched in less than 3 months timeframe.- Transformed sales approach to a robust 3 steps incremental sales cycle, shortening the time to close on a new customer with 30%, averaging out to 3 weeks, all based of Cisco SMB approach. - Led product presentations and training sessions for Sales to speed up adoption.- Partnered with Marketing, Sales and Integration team on scoping customers requirements/technical feasibility and drafting custom solutions. Developed product datasheets, templates, guides, service diagrams, marketing material, and web content to support sales and after sales process.- Supported System integration team in setting up a product lifecycle management (PLM) process.

- Set Managed Services Sales Team for success by designing Vertical Market workflows for Legal and Education verticals to serve Managed Services offerings for SMB, and refactoring the sales approach for Managed Services based on CISCO sales approach for SMB.

- Joined as part of the first Starbucks barista team in Bulgaria.- Co-managed store operations for the first 3 stores opened by Starbucks on the Bulgarian market. - Trained 20+ baristas and 5 supervisors following the strict Starbucks standards.