Angel Yanke Email & Phone Number

Richfield, Ohio, Us

Kansas City, Mo, Us

H&R Block, Inc. founded in 1955, is an American tax preparation company operating in Canada, United States, India and Australia. Revenues exceeding $3B with 12,000 retail locations.Lead a team of 14 District Managers, 250 retail locations and 2,000+ associates across Northern California. LEADERSHIP | TALENT MANAGEMENT | TEAM DEVELOPMENT | HR STRATEGIES • Oversaw implementation of H&R Block’s five-year strategic vision at the market, region and store level.• Created strategic staffing plans to address historically understaffed districts in the region. • Consistently recruited and on-boarded top talent to improve regional performance. BUSINESS GROWTH STRATEGIES | ENTERPRISE INITIATIVES • Implemented several virtual consumer options for tax preparation to adapt to Covid-19 environment. These included work from home preparation, digital drop-off, and approve online.• Implemented four new operating models to provide in-person and digital customer support during Covid 19.• Created client growth dashboard reporting for entire US retail organization of 12,000 stores. • Managed successful implementation of company programs and initiatives in operations, customer service, sales, and HR.

Baltimore, Maryland, Us

Under Armour Inc. founded in 1996, is an American sports company that manufactures footwear, sports, and casual apparel. Annual revenue of $5B with 15,800 employees. Led field organization of 6,000+ teammates in 180+ Factory House and Brand House stores across North America and Canada with $1B in annual revenue.• Managed and developed field Regional Directors. Set strategy and vision for District Managers and store leaders. • Recruited sales-focused field leaders, identified future talent needs for succession planning. • Initiated the revamping of store organizational structure across all US and Canada locations. Partnered with Korn Ferry to conduct comprehensive wage analysis.• Partnered with field and corporate cross-functional leaders to align brand strategy, vision, customer needs, and drive operational excellence. Ensured consistent execution of merchandise presentation, sales, and operations. • Recommended new, enhanced procedures and systems, focusing on improved productivity and simplification.

Minneapolis, Mn, Us

Group Vice President, led 62 stores, 10,000 store employees and $2.6B in sales to deliver exceptional operational, service and financial results. Oversaw the adaption and implementation of guidelines and new processes from HQs as well as incorporating digital initiatives into stores and developing the internal talent pipeline. INFLUENTIAL LEADERSHIP DROVE ENGAGEMENT • Advanced 50+ existing staff members by developing and executing strategic succession plans with District Team Leaders. • Led successful implementation of new store operating model, one of EVPs top strategic priorities. Influenced and gained buy-in from leadership and employees at 9 pilot stores by communicating vision and implementation plan. LED GROWTH THROUGH INNOVATIVE INITIATIVES• Led region in digital performance metrics and added millions in sales in customer pick-up orders and ship-from-stores orders at 54 newly launched digital hubs within existing stores. Collaborated with Director of Operations to develop district, store and 1:1 staff training plans.• Pioneered creation of first-in-company specialty team concept for apparel division. Efforts drove 2.75% sales comp in apparel (Ranked #2 in the company) and achieved positive sales increases in 5 apparel divisions. HQs leveraged components of concept for company-wide roll out of specialty teams. • Drove differentiated customer experience and increased sales across electronics, beauty and apparel as part of companywide Store Modernization initiative. Created a culture of efficiency in non-customer work centers resulting in positive comps that outperformed regional sales.SALES AND EMPLOYEE SATISFACTION AWARDS• Achieved positive sales comps for four consecutive years. • Tied for highest employee engagement rankings in region; 96% of direct reports and 92% of Store Team Leaders.

Minneapolis, Mn, Us

Promoted to Group Vice President from Senior Group Director in 2015. Served as Group Director of Stores (2013-2015).

Minneapolis, Mn, Us

Regional Director of Assets Protection, led the asset protection business across 60 districts and 450+ stores within the Southeastern U.S. region. In this role, I advocated for the importance of appropriate staffing and cultivated a culture of development. CREATED CULTURE OF ENGAGEMENT AND EMPOWERMENT • Received 100% rating on upward feedback from direct reports on employee satisfaction survey.• Built culture of development and internal promotion within team. Promoted 5 new Asset Protection Directors (APD) and improved APD engagement by 10% and staff’s “intent to stay” metric by 25%.IMPROVED STORE PROFITABILITY, PROMOTED AND HIRED TOP LEADERS• Improved profitability and reduced theft by advocating for the identification and retention of the right caliber of candidates for asset protection roles. Oversaw the hiring process; defined role and required background. Collaborated with Vice Presidents and District Leaders to convince them of the importance of stability, retention and strategic staffing.DROVE BEST IN CLASS RESULTS• Led company on number of cases and dollar amount of internally resolved theft cases. Reduced security incidents by 14%; improved prevention culture by 6% on asset protection (AP) employee recoveries and 36% on non-AP employee recoveries.

Minneapolis, Mn, Us

District Team Leader, Seattle / Alaska (2010-2012)District Team Leader, Kansas City, MO (2008-2010)District Team Leader, managed staffing, training and development of employees across all area stores and specialty business areas including: Healthcare, Assets Protection, Property Management, Human Resources, Operations and Food & Beverage.DEVELOPED AND IMPLEMENTED OPERATIONAL AND TALENT INITIATIVES TO TURNAROUND STORES• Led districts by adapting and implementing new programs and initiatives from Target HQs; Seattle/Alaska – 9 stores, $360M (turnaround district), and 1500 employees and Kansas City – 12 stores, $420M, and 2000 employees.• Reduced impact of shortage by .54% of Alaska store sales. Shifted staff mindset, infused stores with new talent and ensured compliance with company’s best practices. Developed pipeline of talent; promoted 5 new Store Leaders and 1 Store Leader to District Leader.AWARD WINNING TEAM ACCOMPLISHMENTS• Golden Contribution Award, delivered on company sales and payroll metrics; Expense Excellence Award for YTD Hourly Payroll; Leadership Expectations Award; Collaboration Award; Guest Experience Improvement Award; Developing Talent Award.

Minneapolis, Mn, Us

Store Team Leader, Kansas City, MO (2006-2008)Store Team Leader, Kansas City, KS (2005-2006)Store Team Leader, led operations of Target store; hired, on-boarded and managed Executive Team Leaders.LED TEAM TO ACHIEVE DOUBLE-DIGIT GROWTH• Achieved double digit growth in both stores: Kansas City, KS –$30M in sales and 5 direct reports with 16% comp and Kansas City, MO – $55M in sales and 10 direct reports with 15.7% comp.• Selected for the Future Potential Group based on ability to run high performing stores and deliver on sales initiatives.AWARD WINNING CUSTOMER SERVICE AND GROWTH ACCOMPLISHMENTS• Sales Excellence Award; Payroll Excellence Award; Most Improved Guest Service Score Award; District Recruiting Captain and District Recruiting Hero Award; Highest Mature Sales Award; Golden Contribution Award.

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Minneapolis, Mn, Us