Milton Zeas Email & Phone Number

New York, New York, United States

● Collaborate with education team to identify training needs, aligning programs with business objectives and enhancing team performance● Generate reports on Excel to track the development of new hires under three categories over the course of 3-4 months ● Act as liaison between baristas, store managers, and the education team to establish appropriate operational standards, leading meetings as needed● Manage scheduling and coordinated logistics for internal and external meetings and events● Ensured compliance with sanitation and safety protocols for all products, including proper labeling and FIFO ● Cultivate and manage strong relationships with customers, vendors, and clients effectively communicating the company's values and objectives to enhance customer loyalty and sustain valuable

New York, New York, United States

● Collaborated with vendors, processing invoices, and overseeing order accuracy and timely shipments● Designed and delivered training sessions for new hires, focusing on team integration, task delegation, and customer service excellence● Managed weekly staff schedules, resolving conflicts and ensuring smooth café operations● Created and maintained inventory management systems to ensure operational efficiency

Greater New York City Area

● Assisted implementation of training for baristas on Stumptown’s quality standards for espresso beverages, ensuring consistency in product preparation and exceptional customer service through hands-on coaching and feedback● Implemented customer engagement strategies by training staff to proactively interact with customers, promoting in-depth knowledge of the store’s products and driving sales through personalized recommendations and exceptional service● Trained employees on sustainability practices, ensuring adherence to Standard Operating Procedures (SOPs) focused on waste reduction, energy conservation, and water usage, while fostering a culture of continuous improvement through team feedback

Greater New York City Area

- Communicated effectively with customers by assessing their needs, and providing appropriate support to predominately senior clientele - Managed a high volume of calls with competency by utilizing a ticketing database system - Maintained continuous knowledge relevant to customer interest to provide optimal service by researching theater space, show dates, nearby attractions, and seating charts

Greater New York City Area

- Developed and maintained detailed product and company knowledge to enhance customer service.- Demonstrated that customers come first by serving them with a sense of urgency.- Maintained friendly and professional customer interactions.- Verified that all merchandising standards were maintained on a daily basis.- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.- Replenished merchandise shelves with items from the stockroom.

Greater New York City Area

• Handle incoming calls and emails and routing appropriately• Greet office visitors• Maintain cleanliness of the office premises• Maintain inventories and supplies• Carry out administrative activities• Ensure deadlines are met and procedures are followed• Support Office Manager in planning and coordinating special events• Trained in essential administrative tasks such as email correspondence, calendar management, budget/spending, and event coordination.

Amherst, Ma

• Ensured an accurate inventory of resources• Loaned library materials to patrons and collectedreturned materials• Answered the phone, organized files, andperformed other routine clerical tasks• Provided appropriate research materials forfaculty and students

Amherst, Ma

• Marketed and developed student programs byfacilitating social and educational events• Budgeted and allocated funds used for residencehall students• Preserved the confidentiality of students' personalinformation obtained in the course of employment• Attended and participated in all selection, onboarding,training, and professional developmentopportunities

New York City, Ny

• Multi-tasked various duties including answeringcalls, directing tables, and maintaining organization• Communicated effectively with both patrons andstaff• Orchestrated high volume queues during peakhours

Bachelor'S Of Arts, Theater, Creative Writing, Cultural Studies

Activities and Societies: Decolonize Media Collective

Bachelor Of Arts (B.A.), Theater, Creative Writing, And Cultural Studies

Activities and Societies: Residence Life Staff, Hampshire College Theater -Writer and Director of a full length original play which.