Angeni Ramos Email & Phone Number

Raleigh-Durham-Chapel Hill Area

• Reviewed mortgage loan closing packages ensuring/supporting accurate loan documentation compliance for proper completion and execution according to regulatory lending policies and guidelines • Generated interdepartmental tickets for miscellaneous bills associated with closing, reconciling closing costs received from attorneys and requested any outstanding closing funds owed to SECU. • Verified and generated initial analysis summary and monthly payment disclosure details for accuracy against underwriting conditions and relevant property tax authorities • Provided final validation of data points needed for HMDA reporting in accordance with regulation standards• Great attention to tedious details and organizing processes• Provided consistent additional essential aid across multiple departments• Demonstrated a mastery understanding of regulations and departmental compliances; knowing where to find what is needed and being able to communicate it comprehensively.• Participated as an active team player in all projects, team meetings and training sessions.

Passed compliance audits through adapting to changes in American Airlines policies and industry regulations, avoiding fines and penalties with safe practices, knowledge and retention.Resolved customer disputes and accurately entered confidential financial and personal information appropriately.Maximized cross-selling and up-selling opportunities with every customer to increase revenue and sales exceeding transfer goals for car rentals, hotel partners, and customer loyalty programs.Being adaptable in finding backups for backups under pressure while settling disruptions in a calm and professional manner during voluntary/involuntary flight changes due to weather and or aircraft safety issues.

Project organization and logistics management including schematic planning and navigation of hidden and visible costs associated with marketing/promotional events.Supervision/people management including collaboration networking as well as conflict resolution in a team setting.Developed/maintained relationships with brand partners, key stake holders, peers, direct reports, and supervisors.Optimized partnerships while demonstrating resourceful innovative creativity with what could be done to remain in budget/limitations to achieve the desired outcomes of events, marketing and promotions.Risk management to ensure our events did not interrupt/effect public transitCollaborated with inventory control department, finding discrepancies, and tracking in/outbound shipments to ensure all financial objectives were met or exceeded with regards to expense control, store contribution, and labor management.Organized and implemented product spotlights, boards, events and additional training/educationCoordinated meetings with staff and other involved parties to ensure that all aspects of any organized event was fulfilled in a timely and efficient manner.

Cosmetics artist and skincare expertiseGreeted and assisted customers, sharing brand and product knowledge -makeup application and color matching.Checked out guest at registers, offering product promotions and up sales for reward programs and after-sales services.Manages Return to Vendor products, ensures compliance of safety, cleaning and maintenance requirements.