Process Improvement-Identified and implemented cost savings of over $1 million in a one year timeframe.-Led numerous LEAN events consistently reducing cycle time by 60%, decision points by more than 40%, and non value added steps by 40%. -Coordinated the development of system reporting to reduce output errors by 90% and increase cost effectiveness by 80%. Project Management-Spearheaded initiative to deliver the first VB applications with a savings of $406,000 in the first six months. Guided project teams through requirements gathering, development, testing, and implementation. -Led a strategic improvement team to deliver on time results while exceeding the project mandate. Innovation resulted in a quality increase of 31%, decision point reduction of 83%, and a cycle time reduction of 50%. Savings amounted to $410,000 per year.-Coordinated resources for a conversion clean up and user testing. -Managed the semi annual regulatory filing project with the SEC.

Acted as liaison for nine departments with one senior manager, three managers, and seven supervisors. Developed interpersonal relationships with customers and internal departments, while ensuring Federal Communication Committee regulations were followed. Full accountability in developing mutually productive business relationships with key competitors to resolve escalated service issues. Consistently recognized as a strong decision maker and problem solver. Worked directly with senior management in a variety of areas, including lowering expenses, reporting of agency complaints, and department service level standards.