Currently, I am working as a Technical Support Specialist for Abacus Point of Sale, based in Australia. I assist clients through Livechat, phone calls, and video calls, guiding them in resolving technical issues such as malfunctioning WiFi routers, disconnected EFTPOS machines, laggy devices, and other related technical problems. Additionally, I am responsible for the clients' sales reporting issues. Previously worked as a Customer Service Representative at Cambridge Mask Co - an enthusiastic Customer Service with 2+ years of experience in order to resolve all the complex customers' inquiries. Passionate about building a strong relationship with customers by responding efficiently and helpfully. Having a side job to handle the social media of Vika Jaya Motor (a scooter modification shop) is also very good in improving my experience. Handling social media with 2+ years of experience creating and optimizing products with an active 37K Instagram followers. The main focus is generating more revenue through the use of social media. I graduated from English Literature at Udayana University to achieve my Bachelor's degree in 3.5 years. Detail-oriented Front Office Receptionist was my first professional job with 1 year of experience - a polite and positive individual to handle the guests directly and over the telephone with excellent etiquette.