Angga Teguh A. Email and Phone Number
Angga Teguh A. work email
- Valid
Angga Teguh A. personal email
Experienced Product Support and Operations Manager with a robust background in leading cross-functional teams and delivering exceptional customer service. Proven track record of success in managing and mentoring teams, optimizing workflows, and implementing process improvements. Skilled in documentation, project management, communication, and agile methodologies. Adept at aligning with stakeholders to capture their needs and driving product support initiatives. Proficient in working with ticketing tools, SLA design, and knowledge base management. Demonstrates excellent analytical and data analysis abilities to identify trends and drive continuous improvement.In addition, I aspire to further enhance my career in product management by leveraging my strong foundation in customer-centric operations. Eager to apply data-driven insights and agile methodologies to steer product development, optimize user experiences, and contribute to the overall success of innovative and impactful products. To explore how my skills and aspirations align with your organization's objectives, please visit my portfolio at https://sites.google.com/view/anggateguhportfolio/.
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Product Support Partner IntegrationTiket.Com Feb 2024 - PresentIndonesiaScaling up B2B business operation -
Associate Product Support ManagerGudangada May 2022 - Sep 2023Indonesia- Prepare and deliver periodic reports for stakeholders to share gathered insights- Assign incoming tickets to team members and perform review on the completed tickets- Coach and mentor team members for professional and personal growth- Lead Product Support Team in Logistic (Transport & Warehouse) and SaaS (GudangAda Solusi)- Align with PMs on the roadmap, and capture the needs of stakeholders for training/socialization sessions, along with the schedules- Assign team members to projects to ensure the team members follows the project updates and captures the knowledge- Prepare materials for training/socialization/refreshment sessions to be delivered to related stakeholders- Work with Manager to design ticketing tools for specific products- Work with Manager to design SLA for team members and ensure the respective goals are being met -
Product Support Team LeadTraveloka Apr 2021 - Apr 2022Kota Tangerang Selatan, Banten, Indonesia- Building a comprehensive relationship with stakeholders internal and external to get the agreed expectations and objectives. Currently managing Partner Integration area.- Prioritize integration project that will be done every quarter based on analysis between business needs and technical consideration.- Manage and coach team members to be an effective and organized team with good collaboration.- Responsible for operational team performance by creating and manage the team’s work plan, and optimizing the team's resources, including effectively splitting the workload among team members.- Prioritize the backlog that will be put on the weekly sprint.- Manages and develop goals based on company OKR.- Communicate with partner worldwide related to integration and issue. -
Product Support AnalystTraveloka Jun 2019 - Apr 2021Greater Jakarta Area, Indonesia- Analyze documented requests or issues to identify common problems and build aknowledge base for the support team or propose product improvements to respectiveteams.- Be a project leader for internal improvement project.- Work closely to product manager and deliver some product recommendation or action item based on data analysis.- Technical support for API integration process with third party worldwide stakeholder.- Collaborate with many stakeholder (finance, product, data, engineer, QA) to analyze and produce improvement action items to improve products. Also manage the incident management process regarding any P0 issue and liaise with all stakeholder to work on post mortem documentation.- People manager for business as usual team.- Build JIRA service desk and increase 100% of effectiveness of issue and request handling - Build internal dashboard to monitor worldwide partner integration process
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Product Support SpecialistTraveloka Jan 2018 - May 2019Greater Jakarta Area, Indonesia-Provide technical support for stakeholders and end users of Traveloka Accommodationproduct and systems.-Receive, analyze, gather more information, prioritize, document and actively resolve orescalate request / issue until its resolution.-Work closely with product development, internal and external teams to provide timelyand quality support.-Analyze documented requests or issues to identify common problems and build aknowledge base for the support team or propose product improvements to respectiveteams.-Maintain an up-to-date support process and instructions as well as product knowledgebase for stakeholders and end users.
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It Security OfficerPt. Aero Systems Indonesia May 2017 - Jan 2018Indonesia- Service and Security Management Department,- Protects System by defining access privileges, control structure and resource,- Recognizes problems by identifying abnormalities; reporting violation,- Implements security improvements by assessing current situation; evaluating trends; anticipating requirements,- Determine security violations and inefficiencies by conducting periodic audit,- Maintains quality service by following organization standards,- Maintains technical knowledge by attending educational workshop; reviewing publications,- Contributes to team effort by accomplishing related result as needed. -
Service Quality Assurance EngineerPt. Aero Systems Indonesia Mar 2016 - Apr 2017Jabodetabek , Indonesia- Gather data and analysis for automation tools and Incident Management Tool- Product Owner for Service-Now.- Monitor performance of operation automation tool- Manage operation finance administration- Conduct, initiative and manage operation training- Phase 2 ServiceNow Implementation for Garuda & ASYST- Operation Dashboard Project
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Pss Service CenterPt. Aero Systems Indonesia Mar 2015 - Feb 2016Jabodetabek , Indonesia-Provides technical assistance and support to Garuda Agent, Sales Office, and Branch Office;-Receives and answers, within well-established guidelines, call center questions and complaints;-Answers users' inquiries regarding Garuda reservation and DCS to resolve problems;-Maintain record of daily data communication transactions, problems and remedial action taken.
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It HelpdeskPt. Aero Systems Indonesia Sep 2013 - Feb 2015-Provides technical assistance and support to system users;-Receives and answers, within well-established guidelines, call center questions and complaints;-Answers users' inquiries regarding software and hardware operation to resolve problems;-Dispatches service request on a day-to-day basis and escalate problems to 2nd level trouble shooters;-Maintain record of daily data communication transactions, problems and remedial action taken.
Angga Teguh A. Education Details
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Computer Engineering
Frequently Asked Questions about Angga Teguh A.
What company does Angga Teguh A. work for?
Angga Teguh A. works for Tiket.com
What is Angga Teguh A.'s role at the current company?
Angga Teguh A.'s current role is Product Support | ex-Traveloka.
What is Angga Teguh A.'s email address?
Angga Teguh A.'s email address is an****@****oka.com
What schools did Angga Teguh A. attend?
Angga Teguh A. attended Institut Teknologi Telkom.
Who are Angga Teguh A.'s colleagues?
Angga Teguh A.'s colleagues are Zulfahmi Habibi, Muhammad Irhas Nasrulloh, Yafonia Hutabarat, Kanishk Singh, Thareeq Izzulhaq, Alief Kusuma Jaya, Najwa Rahma.
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