Anggi Nurul Aisyah Email & Phone Number

Daerah Istimewa Yogyakarta, Indonesia

• Specialize in B2C customer service, managing student relationships and guiding users through Cakap’s Private Class product to enhance their learning journey.• Delivered support through multiple platforms (WhatsApp, Google Space, Qiscus), handling inquiries, complaints, and providing personalized guidance for new users.• Maintained accurate records of student interactions following company SOPs, ensuring smooth operations and high service quality.• Focused on assisting students… Show more • Specialize in B2C customer service, managing student relationships and guiding users through Cakap’s Private Class product to enhance their learning journey.• Delivered support through multiple platforms (WhatsApp, Google Space, Qiscus), handling inquiries, complaints, and providing personalized guidance for new users.• Maintained accurate records of student interactions following company SOPs, ensuring smooth operations and high service quality.• Focused on assisting students with Cakap Private Classes, driving user satisfaction and retention through effective support. Show less

Purwakarta, West Java, Indonesia

• Deliver high-quality English language instruction to students through various teaching methodologies, incorporating technology-based learning tools,• Assess student progress regularly through formative and summative assessments, providing constructive feedback to support student growth,• Foster a positive and inclusive learning environment that encourages student participation and promotes language fluency.

Purwakarta, West Java, Indonesia

• Conducted sales to prospective clients by presenting products and maximizing CRM utilization, with an average follow-up of over 30 leads per day through phone calls, chats, etc.• Actively listened to customer needs to generate repeat sales.• Stayed up-to-date on all products and informed customers about product features.• Addressed customer inquiries regarding products and customer needs.

Semarang, Jawa Tengah, Indonesia

Volunteer Training & Partner Relations• Delivered efficient language and cultural training to over three international volunteers daily, ensuring swift integration into the local environment.• Built and maintained strong partnerships through effective communication and coordination, securing ongoing engagement and loyalty.• Facilitated successful collaborations by preparing and executing meetings with potential partners, showcasing company offerings, and updated… Show more Volunteer Training & Partner Relations• Delivered efficient language and cultural training to over three international volunteers daily, ensuring swift integration into the local environment.• Built and maintained strong partnerships through effective communication and coordination, securing ongoing engagement and loyalty.• Facilitated successful collaborations by preparing and executing meetings with potential partners, showcasing company offerings, and updated regulations.Project Management• Organized and executed 10+ projects and events within three months, engaging over 80 participants by addressing current issues.Social Media Promotion & Content Creation• Developed a content planner based on social media trends, creating 30+ pieces of content monthly for Instagram, including feeds, stories, and videos.• Enhanced the @dejavato_foundation Instagram account’s visibility, increasing insights, likes, and followers through targeted content creation and strategic recommendations.• Crafted, proofread, and edited engaging copy for social media posts and captions.Administrative Support• Generated financial expense reports for events and ensured document accuracy by revising language, grammar, and layout.• Provided translation and proofreading services between Indonesian and English. Show less