Angharad "Aj" Edwards Email & Phone Number

Cardiff, Wales, United Kingdom

As a Training & Development Specialist, I collaborate with external training and coaching providers to coordinate training schedules, manage contracts, handle payments/invoices, and gather feedback to improve future sessions. I draft and deliver engaging internal communications, including advocacy for new training programs, process changes, newsletters, and more. I also design instructional materials and content, such as presentations, videos, manuals, and quick guides, while maintaining information sites like Confluence. With guidance, I develop new content and concepts for smaller-scale initiatives like "5 Behaviours." Additionally, I lead or support cross-functional projects and offer assistance to colleagues where needed. My role also involves collaborating with multiple departments to gather data, set timelines, and align communications. Finally, I deliver presentations to diverse audiences, ranging from small teams to larger groups.

Cardiff, Wales, United Kingdom

As a Scrum Master, I focus on streamlining cross-squad dependencies, removing blockers, and shielding the team from external interruptions and distractions. I serve as the key resource for implementing Scrum and Agile best practices to ensure the delivery of high-quality work. In this role, I proactively advise on overcoming challenges related to the adoption and implementation of Agile, product, and delivery management methodologies within the business units. As an agent for change, I promote Agile principles and values across the company. Through coaching, mentoring, and teaching, I inspire Engineering Managers, Product Managers, and other squad leadership roles to embrace Agile, product management, delivery methodologies, and people-centric practices, driving high engagement and continuous improvement. I work to streamline cross-squad dependencies, enabling teams and leadership to effectively remove blockers and reduce uncertainty.

#IamRemarkable is an initiative empowering women and underrepresented groups to speak openly about their accomplishments in the workplace and beyond, thereby breaking modesty norms and glass ceilings. As a facilitator my role involves hosting workshops and being an ambassador for #IamRemarkable within my personal and professional networks.To learn more and join the initiative visit: g.co/IamRemarkable

Cardiff, Wales, United Kingdom

At DevOpsGroup, as an Agile Coach and Scrum Master, I played a pivotal role in driving Agile and DevOps adoption across multiple teams. I facilitated individual and team training sessions, conducting interactive workshops via Zoom for clients. Beyond delivering training, I was instrumental in expanding the Agile curriculum by identifying gaps and opportunities for new courses and materials that would benefit our clients. In this dual role as an advisor and coach, I collaborated closely with clients to accelerate their Agile and DevOps transformations. I provided guidance on modern approaches to infrastructure and software delivery, ensuring a solid understanding of these methodologies. A key aspect of my role was simplifying complex concepts, making them accessible through interactive lessons, live-lab challenges, and real-world, scenario-driven exercises. I created assessments, study guides, and flashcards that not only enhanced the teams' grasp of the material but also left them energized and eager to apply their newfound knowledge. This approach empowered teams to confidently implement what they had learned, driving meaningful change in their Agile practices.

Cardiff, Wales, United Kingdom

As an Agile Delivery Manager, I successfully led multiple client projects using tailored Agile methodologies. I collaborated with clients to define and establish project roadmaps, translating their needs into actionable user stories and aligning on a clear, agreed-upon way of working. I guided both my squad and client teams through collaborative, dynamic planning processes, ensuring that all deliverables met the appropriate quality standards at every stage of the delivery lifecycle. Additionally, I ensured that managed services were delivered in line with pre-agreed expectations. I actively contributed to the Delivery Manager community by sharing insights, reapplying skills, and introducing best practices to enhance overall project success. In the role of Agile Delivery Manager, I was responsible for:-Ensuring collaboration – managing stakeholders, reporting and providing high levels of transparency-Maintaining the ways of working and facilitating engagement with communities of practice-Ensuring the quality of the backlog and maintaining the flow of work into the team, making sure definitions of ready and definitions of done are adhered to and that the prioritisation is aligned to our client's goals and outcomes-Removing blockers and ensuring the team has access to the resources they need, from both DevOpsGroup and our clients-Ensuring the business outcomes delivered are in accordance with the wider architectural and quality standards, and aligned to the programme goals.

Bristol, United Kingdom

As a Scrum Master in the Agile Transformation Team, I support the adoption and adherence to Agile approaches, ensuring that teams drive change delivery as effectively as possible in line with the Agile values and principles. During my time as a Scrum Master, I have successfully achieved Scrum.org certifications; Professional Scrum Mastery 1 &2, Professional Scrum Product Owner, and Professional Agile Leadership. My role duties were: -Acting Scrum Master and Kanban Flow Master for project teams and contributing by being a motivator and focusing on continuous improvement, -Organizing and facilitation of company quarterly Agile away days,-Engaging with the business and stakeholders to educate on Agile practices and provide support where needed,-Coaching and Mentoring Scrum team members and others interested in Agile methodologies,-Involvement in both internal and external Agile communities of practice and mentoring of others,-Providing internal and external communications across the business to ensure they are clear, transparent, and radiating information, -Supporting and educating Product Owners, especially concerning refining and maintaining a product backlog.

As the leader of a customer contact team, I supported and assisted my team with both customer and process demands. As the team was a pilot to understand new customer demands, I was able to help the team adopt different methods of working where the experience of the customer, not the service level, was measured. Duties included:Line management of a team of 10 employees,Liaising with senior management to report customer-led metrics,Demonstrating a Systems Thinking approach to dealing with the customer and how we acted as a team,Encouraging collaborative working and drove active participating in driving out inefficiencies and non-value customer demand.

Sheffield, South Yorkshire, United Kingdom

As a Customer Service Advisor, I provided excellent service by focusing on customer demand, communicating in an easy to understand manner, and actively handled calls concisely and politely. I was nominated for Customer Champion at an internal award show and had the opportunity to meet customers face to face to help and educate them on the company’s values. Duties included: Supporting inbound and outbound calls relating to existing policies until a resolution was achieved. Providing administrative assistance, processing customer emails, and managing post. Managing customer journey, identifying failure points and working with the team to achieve the best customer resolutionUnderstanding customer feedback and what is important to our customers.

Sheffield, United Kingdom

As part of the management team at LEGO I provided a high standard of Customer service, product knowledge, and sales. I encouraged other members of the team, and therefore maximised and achieved sales targets. I have experience with cash handling, merchandise maintenance, and often helped with the visual merchandising of the store. I facilitated and taught children how to build LEGO models regularly and was on hand to help customers chose the perfect toy as a gift or a treat. I was trained on all cash register functions and portrayed a professional, gracious, friendly and engaging manner at all times.

Nottingham, England, United Kingdom

At the University of Nottingham, I was required to teach, assess and administer a module in Philosophy, and had to undertake a number of pastoral and administrative duties at the direction of the Head of Department. Theses duties included teaching, or contributing to the teaching of, one undergraduate modules: ‘Self, Mind and Body’ (1st year), marking essays and exams, and providing pastoral care to personal tutees.

Doctor Of Philosophy (Phd), Philosophy

Ma, Philosophy, Pass

Activities and Societies: Archery team, Rowing Club, Rock Society, Student council.Councillor for the Philosophy department which included.

Ba (Hons), Philosophy And Ethics, 2:1

Activities and Societies: Welsh Society, Pagan Society, VolenteeringGraduated with Honors in Philosophy. Minored in Study of Religions..

Gce, A Levels

Activities and Societies: Student CouncilColeg Morgannwg A Level English Literature and Language: B Film Studies: C Media Studies: B Welsh.

Gcse, Gcse

Activities and Societies: Choir, Orchestra, School CouncilGCSE English Language: A English Literature: C History: A Information.