Angi Young Email & Phone Number

United States

• Facilitate city manager in executing multiple project operations including, searching resources and preparing annual reports. Assist developers in submitting plans for review / acceptance and provide guidance about.
• Developed and delivered high-impact and public-centered content for new website.
• Cultivated and retained robust relationships with developers through collaboration during build process.
• Resolved variety of complex and confidential matters by liaising between staff member and government agencies.
• Handles escalated phone calls by showing care and using active listening skills
• Developed new process for construction plan submittal by using Monday.com

• Oversaw day-to-day permits and utility operations, including processing applicants’ invoices, regulating customer’s accounts, and receiving payments. Utilized technical tools, including Asyst and Beacon to manage.
• Automated permit process by leveraging key technical tools.
• Cultivated sustainable relationships with home builders through professional collaboration during build process.
• Maintained complete and accurate database of work orders, permits, and credentials by utilizing MyGov.
• Ensured satisfactory customer experience while collaborating with Public Works department and residents.
• Resolved all inquiries of customers regarding utility billing / services in accordance with standard procedures.

Arlington, Texas, United States

• Performed data analysis to meet agency regional planning objectives. Established an understanding of demographic and development data along with the tools and techniques necessary for investigation of the data.
• Created published report on population estimates for North Central Texas Region
• Analyzed Census data
• Administrator for Geographic Information Systems (GIS)