Angi Young Email & Phone Number

United States

Facilitate city manager in executing multiple project operations including, searching resources and preparing annual reports. Assist developers in submitting plans for review / acceptance and provide guidance about building processes from inception to closure. Update city manager with current or emerging problems and project status to minimize risk factors. Communicate with external departments to deliver information regarding action plans and new releases.● Developed and delivered high-impact and public-centered content for new website.● Cultivated and retained robust relationships with developers through collaboration during build process.● Resolved variety of complex and confidential matters by liaising between staff member and government agencies.● Handles escalated phone calls by showing care and using active listening skills● Developed new process for construction plan submittal by using Monday.com● Administrator for MyGov database that holds all permits and credential

Oversaw day-to-day permits and utility operations, including processing applicants’ invoices, regulating customer’s accounts, and receiving payments. Utilized technical tools, including Asyst and Beacon to manage accounts and meter readings. Integrated critical thinking to assign work orders in accordance with key expertise of personnel. Partnered with builders and contractors to ensure project progress. Assisted planning director in reviewing documents for scrutinizing key ordinances and ensuring accuracy. Provided administrative support for multiple processes, such as generating monthly statements and complying histories of consumption patterns. Facilitated in multiple facets of permits / contractor registration process, including accepting applications, reviewing form’s accuracy / completeness, delivering information regarding procedures, and applying fees invoices.● Automated permit process by leveraging key technical tools.● Cultivated sustainable relationships with home builders through professional collaboration during build process.● Maintained complete and accurate database of work orders, permits, and credentials by utilizing MyGov.● Ensured satisfactory customer experience while collaborating with Public Works department and residents.● Resolved all inquiries of customers regarding utility billing / services in accordance with standard procedures.● Provided valuable information for current clients and prospects by developing high-impact content for new website.

Arlington, Texas, United States

Performed data analysis to meet agency regional planning objectives. Established an understanding of demographic and development data along with the tools and techniques necessary for investigation of the data.● Created published report on population estimates for North Central Texas Region● Analyzed Census data● Administrator for Geographic Information Systems (GIS)