●Oversee multiple weekly and monthly proposal reports to maintain data integrity and continuity from submissions, notice of awards, transmittals, etc. between all applications (Microsoft Excel, Smartsheets, Cayuse, etc.)●Manage extramural proposal submissions report for the Director, Department Chairs, College Deans, Academic Vice President, Provost, University President and other leadership personnel at the university as needed●Upgrade current resources for procedures and website to… Show more ●Oversee multiple weekly and monthly proposal reports to maintain data integrity and continuity from submissions, notice of awards, transmittals, etc. between all applications (Microsoft Excel, Smartsheets, Cayuse, etc.)●Manage extramural proposal submissions report for the Director, Department Chairs, College Deans, Academic Vice President, Provost, University President and other leadership personnel at the university as needed●Upgrade current resources for procedures and website to ensure information is up-to-date and correctly streamlined●Responded to inquiries from faculty and program directors regarding OGC processes, compliance forms, Cayuse 424, and OGC website in a clear and concise manner; Maintained and organized fluctuating workload by prioritizing assignments in level of importance and/or deadlines●Trained as Department Information Technology Coordinator workshops and Certified Title IX and Gender Equity Ambassador to offer resources to any student, faculty, or staff member on these subjects ● Thoroughly analyze and review monetary and non-monetary awards to create a frictionless exchange between sponsors and contract and grant officers● Maintain office manager duties such office supply inventory, delivering mail, and act as liaison for any maintenance, janitorial, and IT requests ● Delegate tasks and manage the student assistants to provide high quality support to faculty, staff, and funding agency sponsor representatives. ● Coordinated scheduling meetings and reimbursements for the director and travels request forms for all of the office with trip planning assistance ● Update and ensure that projects that have been closed-out are processed and electronic records are archived; ensure that electronic records of unsuccessful proposals are processed in accordance with OGC record keeping policy. Show less

● Train, provide feedback, and coaching to verification specialist and customer service agents● Manually test automation systems and review webpage changes for quality assurance then report any issues on JIRA/Atlassian software● Problem solve escalated calls and situations● Record and analyze business metrics to measure the whole departments efforts and create improvements●Host team meetings and creating safe spaces for discussion, summarize and organize meeting notes● Run… Show more ● Train, provide feedback, and coaching to verification specialist and customer service agents● Manually test automation systems and review webpage changes for quality assurance then report any issues on JIRA/Atlassian software● Problem solve escalated calls and situations● Record and analyze business metrics to measure the whole departments efforts and create improvements●Host team meetings and creating safe spaces for discussion, summarize and organize meeting notes● Run experiments and projects to improve processes, delegate tasks for projects and analyze data to present findings afterward● Create new policies and procedures after test findings, ensure communication to the team is done in a timely manner, then submit updates to policies through Confluence/Atlassian software● Interview and hire candidates to become Verification Specialists● Strategically plan team’s scheduling, payrolls, and supervise their performances Show less

-Examine applications for verifying qualifications of potential applicants for loans -Maintain excellent customer service and notation quality -Conduct outbound calls for collecting background information and assessments of risk-Assist educating and building a credit profile for applicants-Train and provide feedback to verification specialist/customer service agents-Detect suspicious or potential fraud risk on loan applications-Supervise team members in with call center… Show more -Examine applications for verifying qualifications of potential applicants for loans -Maintain excellent customer service and notation quality -Conduct outbound calls for collecting background information and assessments of risk-Assist educating and building a credit profile for applicants-Train and provide feedback to verification specialist/customer service agents-Detect suspicious or potential fraud risk on loan applications-Supervise team members in with call center duties and underwriting processes -Strategically plan how to support all verification teams efficiently-Problem solve escalated calls and situations -Act as liaison between management and team members-Record and analyze business metrics to measure the whole departments efforts and create improvements Show less

-Host workshops that practice methods of art therapy for clients with metal disorders.-Performs ability to teach clients from ages 9-24-Create lesson plans, information powerpoints, and live demos that fit into a 2-hour session for a variety of skill levels-Manage independent detailed invoices

-Display a massive amount of product and policy knowledge-Follow communication “scripts” when handling different topics -Perform informative consultations that lead to effective sales of tickets, annual passes, and/or guided tours -Enter secure data such as personal files, credit card information, etc. in a professional, confidential manner-Multi-task consecutive phone calls and computer programs-Represent the Disney brand and standards to enhance our guest’s experience

-Work efficiently with fellow cast members-Provide great customer service over the phone and in person-Assure quality and timeliness of show elements-Organize and clean over 1,000 different types of costumes-Mastery of various computer programs and procedures for inventory

-Drive a safari truck carrying 45 guests around the Harambe Animal Reserve while educating them on the animals seen and wildlife conservation-Operate high intensity machines during the opening, duration, and closing of Dinoland rollercoasters-Work efficiently with fellow cast members-Provide courteous customer service to over 30,000 guests daily from all over the world-Understand and actively participate in health and safety procedures and cast member involvement activities

-Supervised a class of 15 children, ages 11-12 years old-Demonstrated the ability to teach the children in an easy, and understandable manner-Organized and hosted events for the facility-Incorporated multimedia learning into the daily lesson plan

-Ordered and inventoried office supplies-Executed ability to enter, transcribe, record, store, and maintain data in either written or electronic form -Demonstrated effective organization and filing skills-Designed and produced brochures, flyers, spreadsheets, reports, letters, and memos