Angie Alvarez Email and Phone Number
I am a proud graduate of California State University, Long Beach, with over 10 years of diverse experience in the workforce, primarily focused on customer service. My career has been centered around delivering exceptional client experiences, fostering strong relationships, and solving complex customer challenges.Currently, I am expanding my professional skill set by pursuing further education in cybersecurity. I am passionate about staying ahead of industry trends and developing new technical expertise to complement my customer service background. My goal is to blend my experience in customer relations with a strong foundation in cybersecurity, positioning myself as a valuable asset in protecting and enhancing organizational security while maintaining a customer-first approach.Areas of Specialization: Problem Solving, Multitasking, Communication, Teamwork, Network Diagrams, Troubleshooting, PC Repair, Active Directory, Splunk, Office 365, Endpoint Protection, Windows Client, Linux (Ubuntu), MAC OSConnect to discuss opportunities in IT Support!
Montclair Police Department
View- Employees:
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Senior Police DispatcherMontclair Police Department Jun 2022 - PresentMontclair, California, United StatesRespond to incidents, prioritize calls, multitask, and dispatch emergency response where needed •Managed emergency and non-emergency calls, utilizing VESTA 9-1-1 call handling software to gather critical information, enhance response efficiency and triage calls•Assess and adapt to the nature of each situation and determine appropriate emergency services, while following standardized procedures•Communicate interpersonally, providing clear and concise but empathic language•Monitor multiple communication channels, including radio, telephone and data systems simultaneously, maintaining a high level of situational awareness in high-pressure environments•Maintain detailed logs of calls, responses, and actions taken during the shift using computer aided dispatch (CAD) systems, ensuring accurate and timely data for law enforcement operations•Utilize multiple criminal justice databases to provide secure and confidential information, supporting law enforcement officials with up-to-date data access
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Ptf ClerkUnited States Postal Service Jun 2020 - Jun 2022Bloomington, California, United StatesUtilize basic computer skills for tracking and processing mail, and effective communications skills in order to improve customer satisfaction •Sort and organize incoming and outgoing mail and packages for delivery within the specified time frames•Assist customers with inquiries on different shipping options and mailing services, including certified mail and package tracking•Handled financial transactions, maintaining accuracy and security in cash, check, and credit operations •Inspect mail for proper packaging, labeling, and compliance with USPS regulations, reducing the occurrence of misdirected or returned items •Verify addresses and apply postage using metering equipment to prepare items for shipment -
Insurance AgentAllstate Feb 2020 - May 2020Corona, California, United States● Connect with new and prospective customers, through cold calling andreferrals.● Presented and explained policy features, coverage options, terms, andconditions to clients in a clear and concise manner, addressing anyquestions or concerns to ensure a comprehensive understanding.● Cultivated strong relationships with clients through proactivecommunication, follow-up, and personalized service, building trust andrapport to foster long-term loyalty and retention. -
Sales Team MemberJoann Stores Sep 2017 - Feb 2020Riverside, California● Responsible for cash handling and regulating customer flow ● Creating a friendly environment with the best possible customer service ● Concentrating on suggesting and providing guests with a forum to ask any questions they have in order to solve obstacles ● Creating rapport with customers and making them feel comfortable and welcome
Angie Alvarez Skills
Angie Alvarez Education Details
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Cybersecurity -
3.6 Gpa
Frequently Asked Questions about Angie Alvarez
What company does Angie Alvarez work for?
Angie Alvarez works for Montclair Police Department
What is Angie Alvarez's role at the current company?
Angie Alvarez's current role is Senior Police Dispatcher | Customer Service Expert | Aspiring IT Support Specialist with Expertise in Managing People, Networks, and Threats | Data & Endpoint Security Defender | Security Awareness Champion.
What schools did Angie Alvarez attend?
Angie Alvarez attended California State University, Long Beach, California State University-Long Beach, Norco College.
What skills is Angie Alvarez known for?
Angie Alvarez has skills like Writing, Active Learning, Collaborative Problem Solving, Game Art, Love Of Learning, Figure Drawing, Fine Art, Mmo, Sales, Computer Maintenance, Korean, Communication.
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Angie Alvarez
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Angie Alvarez
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