Angie Castro Email and Phone Number

● Act as the primary liaison between customers and technicians, ensuring smooth communication and customer satisfaction.● Manage daily operations of the shop, including customer inquiries, service scheduling, and coordinating work orders.● Drive daily sales goals through effective customer engagement, upselling services, and offering mobility solution recommendations.● Assist in inventory management, ordering parts, and maintaining stock levels to ensure timely service delivery.● Oversee service quality, ensuring that repairs and services are completed to the highest standard.● Maintain a clean, organized, and safe work environment in compliance with company policies and industry standards.

● Specializing in providing safe, reliable, and personable transportation services.● Focuses on the Women's Connect program and the Park and Assist program, prioritizing the comfort and security of passengers, especially women and those needing assistance.● Maintains a consistent 5-star rating by delivering exceptional service and genuine care to customers.● Approachable demeanor and attentive communication ensure every ride is a positive and enjoyable experience for passengers of diverse backgrounds.● Passionate about fostering a welcoming and inclusive environment within the Lyft community.● Consistently exceeds expectations for service excellence, ensuring high levels of customer satisfaction.

● Entering and maintaining accurate sales data in Sales Force CRM system to support sales team operations.● Ensure adherence to company Fulcrum Standard Operating Procedures related to sales processes and documentation.● Manage incoming bid lists, evaluate prequalification requirements, and prepare necessary documentation.● Assist in the creation of detailed proposals and cost sheets for client projects and bids.● Monitor and prioritize emails and incoming requests, ensuring timely responses and actions.● Handle inbound and outbound calls professionally with phone etiquette while always providing excellent customer service.● Proposal Management by creating, formatting, and sending proposals to clients, ensuring accuracy and completeness.● Conduct research on properties and market trends to support business development initiatives.● Utilize Google Docs for document creation and collaborate on tasks to ensure smooth operations.Assistance in Trade Shows.● Coordinate logistics and provide on-site support during trade shows and industry events.

● Provided exceptional assistance to guests throughout their stay, ensuring a seamless and unforgettable experience.● Promptly addressed all guest requests with unwavering attention to detail and courtesy.● Managed high-volume calls, voicemails, and emails with immediate responsiveness.● Coordinated and promoted various city tours, Broadway shows, sporting events, concerts, and sightseeing activities.● Tailored each itinerary to meet the unique preferences of esteemed guests.● Arranged comprehensive itineraries including transportation, dining, entertainment, recreation, health and beauty services, childcare, cultural activities, shopping, floral services, and more.● Provided precise directions to ensure guests navigated the city with ease and confidence.● Proficient in MS Office; managed shipping and receiving of packages and incoming/outgoing mail.● Maintained meticulous records of all sales, reservations, and arrangements made.● Consistently surpassed daily, monthly, and weekly sales goals through dedication to excellence.● Earned 5-star ratings from satisfied clientele, enhancing hotel's online reputation and ratings on platforms like Google.● Delivered personalized attention to guests' needs, exceeding expectations and enhancing overall guest experience.● Solidified hotel's reputation as a premier destination for hospitality in NYC.

● Proven track record of delivering exceptional customer service resulting in the attainment of consistent 5-star ratings for the properties on Google. ● Demonstrated ability to exceed customer expectations and cultivate positive experiences by tailoring solutions, leading to high levels of satisfaction and loyalty.● Managed travel arrangements, ensuring seamless itineraries; appointment setting.● Responded promptly to high volume of in-person requests, incoming calls, emails, and voicemails. Providing customer support for all inquiries and requests. ● Proficient in MS Office applications, with strong record-keeping skills along with sales reporting. Exceeding sales targets, upselling with extensive product knowledge.

● Delivered seamless service and personalized assistance across ticket sales for Broadway shows, attraction arrangements, transportation facilitation, and expert directions.● Leveraged deep understanding of Broadway shows and NYC attractions to recommend and sell tickets, enhancing guests' cultural experiences.● Engaged attentively with guests, listening to preferences and interests to tailor recommendations perfectly.● Arranged airport transfers, secured rental cars, and coordinated rideshare services for convenient and reliable transportation options.● Provided comprehensive knowledge of NYC's streets and landmarks, offering concise directions to empower guests' exploration.● Committed to delivering excellence, consistently earning hotel 5-star ratings and glowing reviews on Google and other platforms.● Effectively turned challenges into opportunities to showcase dedication to guest satisfaction.● Stayed updated on latest Broadway shows, attractions, transportation options, and city developments to provide current recommendations.● Contributed to the hotel's reputation as a premier NYC destination through exceptional customer service and creating memorable guest experiences.

● Achieved annual sales target of $3M through collaborative efforts with management and sales team. Closing sales, upselling with negotiation and persuasion. ● Conducted thorough evaluation analyses to facilitate proactive adjustments in sales strategies. Working with sales operation as a team player.● Spearheaded training sessions for managers to refine sales tactics and uphold visual merchandising standards. ● Fostered customer loyalty through personalized client relationships and efficient stock management. Maximizing profitability by capitalizing on opportunities. ● Vigilantly monitored top-selling products and competitor activities to capitalize on market trends.

● Managed reservations and transportation arrangements for seamless experiences.● Proficiently managed high-volume call center operations with efficiency and professionalism, fostering and nurturing robust client relationships. ● Managed accounts receivable tasks and maintained meticulous bookkeeping records.● Implemented proactive collections strategy resulting in significant cost savings and successfully retrieving payments from past due accounts, amounting to thousands.● Coordinate schedules and routes to optimize shuttle capacity and meet client demand.