• Manage logistics/event planning for all leadership meetings including selecting venues, food, coordinating development of schedules, by our leaders and providing on-site meeting support. • Partner with the other Senior Executive Assistants supporting the Grainger Leadership Team• Negotiate and work with hotel personnel and Grainger teams for meeting support• Schedule and manage business travel logistics and ensure leader has necessary documentation for travel. • Co-own and manage department’s SharePoint/Teams site• Manage multiple papers and electronic documents including composing, modifying, proofreading, or disseminating; for instance, memos/letters, reports, PowerPoint presentations, SharePoint updates, surveys, organizational charts, or records management. • Manage the leader’s time through strategic and proactive calendar management and scheduling. May include, but not limited to, managing invites, coordinating presentation content and handouts, recording meeting notes, actions items, and audio, scheduling and launching online content, facilitating online questions from attendees during meetings, troubleshooting technical and logistical issues, and organizing follow up activities.• Support leadership in planning and distributing team member and leader communications• Participate in department projects and functions including but not limited to training and team meetings• Monitor, maintain, and order department supplies and manage associated budget; may own other department specific processes or activities.• Serve as leader and mentor for the Administrative Business Partner team across the Grainger Technology Group.• Participate in and lead relevant department projects including, but not limited to, relevant enterprise-wide and departmental processes and procedures, training and team meetings, and office moves.• Support the onboarding and departure process for department team members

Demonstrates Leadership and a Strong Executive Presence:• Exhibits the ability to influence without authority and negotiate through conflict • Provides candid feedback to VP, RSVPs, peers, and regional admins• Effectively develops team of Regional Sales AssistantsExhibits Elevated Levels of Business and Technical Acumen:• Utilizes knowledge of the Company/Region Vision and Mission with a strong foundational understanding of the business direction and priorities to support our principles and sales efforts • Skilled at analyzing problems and making clear recommendations for solutions • Stays current on critical business processes and possesses the ability to learn new tools as neededUtilizes Strong Planning and Organization Skills:• Stays current on business processes, developmental opportunities, market conditions and provides proactive insight to leader and team• Personal ownership of functional meeting details• Effectively enforces deadlines with the leadership teamDemonstrates Commitment to Working Collaboratively with Business Partners:• Exhibits the ability to work with the leadership team to achieve common goals with limited guidance• Demonstrates the ability to work cross functionally and with internal/external resources to achieve objectives• Collaborates with peers to unify the teams across the sales organization and business unitsEnsures Accuracy with Attention to Detail:• Committed to exactness and precision in task completion• Identifies, pays attention to, and works to understand details• Thorough and consistent in following up at the detail levelDemonstrates Perseverance:• Follows function/company deadlines through completion• Overcomes Objections/Barriers to achieve desired outcomes• Maintains a consistent sense of “urgency” to meet function/company deadlines and objectives• Proactively manages upcoming projects/routine tasks and takes full ownership for results

Demonstrates Leadership and a Strong Executive Presence:• Exhibits the ability to influence without authority and negotiate through conflict • Provides candid feedback to RSVP, Managers, and sellers • Effectively develops team of District Sales AssistantsExhibits Elevated Levels of Business and Technical Acumen:• Utilizes knowledge of the Company/Region Vision and Mission with a strong foundational understanding of the business direction and priorities to support sales efforts • Skilled at analyzing problems and making clear recommendations for solutions • Stays current on critical business processes and possesses the ability to learn new tools as neededUtilizes Strong Planning and Organization Skills:• Stays current on business processes, developmental opportunities, market conditions and provides proactive insight to leader and team• Personal ownership of region meeting details• Effectively enforces deadlines with the leadership teamDemonstrates Commitment to Working Collaboratively with Business Partners:• Exhibits the ability to work with the leadership team to achieve common goals with limited guidance• Demonstrates the ability to work cross functionally and with internal/external resources to achieve objectives• Collaborates with peers to unify the teams across the sales organizationEnsures Accuracy with Attention to Detail:• Committed to exactness and precision in task completion• Identifies, pays attention to, and works to understand details• Thorough and consistent in following up at the detail levelDemonstrates Perseverance:• Follows region/company deadlines through completion• Overcomes Objections/Obstacles to achieve desired outcomes• Maintains a consistent sense of “urgency” to meet region/company deadlines and objectives• Proactively manages upcoming projects/routine tasks and takes full ownership for results

• Provides National Account Sales team member support with activities related to sourcing, quotes, and other tactical and administrative tasks to drive contract implementation and execution of contracted business. • Makes outbound internal calls to follow up on inquiries, open quotes, and sales leads on assigned customer groups.• Presents service, product, and promotional offerings to internal partners in order to generate customer awareness of contract offerings and to help drive speed to revenue• Understands and utilizes current sales policies especially with respect to pricing.• Acts as a liaison between the supported National Accounts team members and other support departments as needed.• Builds relationships, shares product information, educates on branch service capabilities, and assists with problem resolution with aligned customers.• Ability to navigate the Grainger systems to support customers• Ability to stay with a position or plan of action until desired result is achieved. • Ability to work independently and maximize use of time and resources to deliver effective solutions.

• Respond to customer requests for documentation quickly and professionally.• Demonstrate judgment, tact and diplomacy in dealing with internal and external customers • Use of professional collection skills and techniques to identify customer reasons for delinquent account status.• Work hand in hand with Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers. • Provide customers needed documentation on disputed accounts. • Maintain thorough, accurate and detailed customer contact notes as per established standard repeatable processes. • Work closely with the A/R specialists and customer to resolve situations which cause un-reconciled checks. • Interact with Sales personnel to promote partnerships for payment barrier removal.

• Built strong customer relationships, loyalty, and retention by delivering WOW Customer Service through various Grainger channels • Assisted customers by providing the best solution; efficiently utilizing all available resources and tools for account selection, product identification, order placement, order management, and pricing and invoice discrepancies • Supports the order placement process through sourcing and executing quotes, check availability, lead times, order entry, order management, back orders, and reporting activities • G.com support • Cross references existing products with Grainger product lines