Angie Smith Email & Phone Number

7301 Pacific St A-19

• Canada payroll processing for 79 hourly employees and 97 semi-monthly employees• US termination processing• Created an excel form to calculate amount that can be taken back according to State Wage Payment Requirements• Audits completed using indexing and matching• Trained co-workers how to index and match to streamline audits• Supported Payroll back end processing closing, balancing, sending ACH files and sending/receiving vendor files in People Soft• Severance event processing, packet creation, audits, system terminations and projects• Supported California, Canada and US leave of absence caseloads.• Auditor of People Soft records for accuracy on a daily, weekly and monthly basis • Processed Short Term Disability and State Disability pay benefits from ATP reports received from MetLife• Intake, analysis and determination of absence requests under FMLA, State leave laws and company leave policies• Understanding of US Federal, State and Canadian leave of absence laws and practices• Intake and resolution of payroll, short term disability, state disability administration, and absence inquiries via phone, email and instant message• PeopleSoft data entry for US and Canada• Auditor of data processed via Help Desk case or MSS to ensure data integrity

• Customer support for call center for employees with questions about payroll via email, phone calls and Service Center tickets system• Payroll administration support to include new hire employment record entry, state tax inquiries, state disability benefit forms and W2 reprints, password reset and review• Monitored, processed and audited leave payrolls for both US and Canada employees• New hire/ Rehire data entry, also contacted future employees and recruiters for missing documentation to ensure processing in a timely manner• Project to streamline Red Carpet State tax forms for new and rehire on-boarding system • Spreadsheet tracking for new hires issues• Trained our Costa Rica colleagues on leave pay processing and auditing• Completion of CA state disability form requests• Reporting for termination and job abandoned positions along with correspondence sent to impacted employees• Created process efficiencies for our new hire process to reduce time• Customer service support for US and Canada employees via email, voicemails and IM’s regarding general benefit inquiries to Annual Enrollment• Adhered to HIPPA guidelines and created documents as necessary• Work directly with vendors to resolve customer inquiries• Supported eCall Guide – learned how to use the FrontPage program self-taught• FirstWeb content owner- Updated company intranet site on behalf of the benefits department• New Employee Orientation presentation experience• Performed audits to assure accuracy within the department• Cross trained in Leave Management department, policies, procedures and FMLA guideline -taking 1st level calls • Resolved Lotus Notes profile issues to allow employees access to intranet application