Angie Edge

Angie Edge Email and Phone Number

Principal CSM @ SheerID
Angie Edge's Location
Wilsonville, Oregon, United States, United States
Angie Edge's Contact Details
About Angie Edge

Angie Edge is a Principal CSM at SheerID. She possess expertise in e commerce, saas, strategic partnerships, product management, lead generation and 28 more skills. Colleagues describe her as "I had the distinct pleasure of working with Angie during my tenure at SheerID, where she reported directly to me as the Principal Customer Success Manager for our most elite strategic accounts. From the moment I joined, it was clear that Angie was not only the first CSM at the company but also a natural leader who had already made a significant impact in helping form SheerID’s CS organization. Angie's performance consistently exceeded expectations, earning her numerous awards and recognition. She seamlessly took on the role of team lead, balancing her responsibilities with grace and setting an exemplary standard for others. Her ability to exceed territory targets while being an exceptional player and coach on my team was truly remarkable. One of Angie's standout qualities is her proactive nature. She never hesitated to volunteer for specific tasks, such as leading an NPS call-back blitz with the team or spearheading special projects to elevate product adoption and utilization of the SheerID verification platform. Her dedication to growing and maintaining customer relationships, especially with key stakeholders and partners, was evident at every level and interaction. Even in challenging situations, Angie commanded trust and confidence from her clients, consistently delivering outstanding results and mutually beneficial outcomes for her customers and the company. On a personal note, Angie is one of the kindest and most thoughtful individuals I've had the pleasure of working with. Her compassion for others and her commitment to building meaningful relationships are truly inspiring. Angie always finds time to support her community, further showcasing her dedication to making a positive impact. Angie is a rare talent and an invaluable asset to any team. Her leadership, expertise, and genuine care for others make her an outstanding professional and an exceptional person.", "I worked with Angie for 2.5 years at SheerID, from the moment I met her I knew that she was not only customer centric, but also a thought leader & advocate for the customer success team. Angie manages the largest book of business at SheerID as a Principal CSM- and knows how to work with complex, strategic global clients. I was also always impressed how Angie has a strong ability to work cross functionally internally to help support her clients asks, requirements & forward thinking. She is amazing at providing the why behind the what she is asking for- and consistently has teams rallying around to support her customers. Angie did not report directly into me, but I always appreciated her willingness to support the broader CS team with specific trainings, 1-1 mentoring, feedback & always sharing about how to improve process, product, enablement & more. She is looked up to on the CSM team as a thought leader & the team is consistently learning from her making her an amazing person to have on the team.", and "Angie is amazingly talented customer success manager. She has the ability to create long lasting relationships and trusted partnerships. Angie is first and foremost a customer advocate, with the ability to see issues before they arise. She is diligent and makes sure she knows everything about her accounts and what makes her customers successful, allowing her to provide recommendations and develop a strategy for their long term success. I would highly recommend Angie for any position. She is a team player and does a great job collaborating across organizations. Angie is a top talent that will achieve many great things."

Angie Edge's Current Company Details
SheerID

Sheerid

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Principal CSM
Angie Edge Work Experience Details
  • Sheerid
    Principal Csm
    Sheerid Aug 2023 - Present
    Portland, Oregon, Us
  • Sheerid
    Senior Strategic Customer Success Manager
    Sheerid Jan 2020 - Present
    Portland, Oregon, Us
  • Sheerid
    Senior Customer Success Manager
    Sheerid Feb 2018 - Present
    Portland, Oregon, Us
  • Criteo
    Talent Acquisition
    Criteo Aug 2017 - Jan 2018
    Paris, Fr
    • 6mo contracted employee• Sourced talent for Software Engineers, Computer Scientists, Research Scientists, Machine Learning Engineers, Data Analysts. (Keywords: Hadoop, Scala, Spark, Cassandra, Hbase, DevOps, SRE, Python, Machine Learning) • Develop relationship with Hiring Managers to understand hiring expectations and calibrate candidate profiles.
  • Jumio Inc.
    Manager, Customer Success
    Jumio Inc. Nov 2015 - Jun 2016
    Sunnyvale, California, Us
    • Managed a team of four CSMs handing annual recurring revenue worth $15M+.• Built a 30-60-90 day plan with onboarding team to ensure smooth product implementation, launch and adoption.• Partnered with SalesOps to develop Platinum support packages to be included in all contracts and sales deals. • Maintained a 95%+ quarterly retention rate.• Provided monthly reporting of client KPIs to executive management.• Partnered with our sales team to help close new business and assist with SOWs.• Controlled technical support and escalation plan for quick resolution of product issues and downtime.• Wrote CSM playbook (standard operating procedures).
  • Jumio Inc.
    Sr. Customer Success Manager
    Jumio Inc. Jan 2014 - Jun 2016
    Sunnyvale, California, Us
    • Managed 60 accounts from SMB to Enterprise valuing over $5M in ARR. • Consistently held technical discussions dealing with our product and API/SDK integration and performance.• Exceeded quarterly renewal quotas goal of 95%. Consistently held 100% in client renewals. • Tracked Customer Health indicators to foresee potential churn and act quickly to avoid non-renewal. • Acted as a project manager, working with cross-functional teams to ensure successful onboarding and adoption.• Built reference-able customers. Partnered with marketing to develop 10 case studies in 2015. • Developed our first Quarterly Business Review process and template. Led QBR/EBRs on a ongoing basis.
  • Alicanto
    Customer Success Manager
    Alicanto Apr 2012 - Dec 2013
    Palo Alto, Ca, Us
    Successfully manage 44% of customer base, leading sales each quarter.Grew customer revenue 250% within one year by sharing marketing best practices to drive ROI through email marketing, direct mail, postcard, text message and online ad campaigns.Develop internal sales strategies and built strategic partnerships with key SMB players to maximize product adoption.Present online and in-person demonstrations to successfully market and sell products and services.Work as a customer advocate and document product performance and experience; compile feedback and work with our product development and marketing teams to develop the product roadmap.Raise skill sets of team members by training and presenting key metrics for product adoption and customer satisfaction.Resolve technical and customer support issues and escalate cases when necessary to ensure customer renewals and reduce churn.Support product marketing by soliciting customer testimonials for videos and case studies.Manage inside & outside sales team and sales processes (lead generation, prospecting, sales pitch, etc.).
  • Bluesnap
    Strategic Accounts Manager
    Bluesnap Jan 2009 - Apr 2012
    Boston, Ma, Us
    Responsible for developing a global ‘compass’ program for VIP accounts generating over $50 million annually.Uncovered business goals and objectives surrounding e-commerce best practices. Worked closely with solutions team to track platform implementation including scope, timeline and rollout. Built relationships as a trusted adviser; uncovered customer goals and objectives and recognized new opportunities to expand product usage.Managed accounts in vertical markets comprising of enterprise software, SaaS, cloud computing, online gaming, and mobile. Consistently achieved quarterly performance quotas; developed and presented custom quarterly business reviews (QBR's) to analyze key metrics and boost under performing accounts.International sales experience including organizing and participating in domestic and international trade shows, business meetings and events.Worked with C-level executives developing proposals, statements of work and negotiating contracts.
  • Sandisk
    Recruiter - University Relations
    Sandisk May 2008 - Dec 2008
    Milpitas, Ca, Us
    Responsible for all phases of new college graduate level recruitment, including college relations, sourcing, phone screening, checking references and extending job offers. Actively sourced candidates utilizing resume databases, networks, social media and other relevant resources. Consulted with hiring managers to define competencies for specific roles.Created innovative and resourceful sourcing strategies to find and attract the top passive and active talent in hard-to-fill positions.Coordinated and traveled to university career fairs, scheduled information sessions, on-campus interviews and networking events. Partnered with external vendors and student organizations on effective sourcing solutions.Managed the new college graduate and Internship program for company integration with training courses and networking events.
  • State Farm Insurance
    Customer Service And Sales Representative
    State Farm Insurance Nov 2003 - May 2008
    Bloomington, Illinois, Us
    Managed high-revenue customer portfolios including mortgage lenders, investors, real estate agents and small business owners.Increased referral business 30% by developing an aggressive referral campaign built upon networking, current business relationships, and co-marketing partnerships. Consistently met and exceeded sales targets every quarter by successfully acquiring new customers and selling additional products to existing customers.Handled customer inquires, complaints, billing questions and service requests.Responsible for lead generation and scheduling new client appointments.

Angie Edge Skills

E Commerce Saas Strategic Partnerships Product Management Lead Generation Online Advertising Salesforce.com Start Ups Product Marketing Strategy Cloud Computing Seo Crm Email Marketing Software As A Service Contract Negotiation Management Customer Relationship Management Sourcing Screening Resumes Screening Technical Recruiting Global Talent Acquisition Interviewing College Recruiting Applicant Tracking Systems Linkedin Recruiter Interviews Customer Retention Enterprise Account Management Enterprise Accounts Renewals Renewal Retention

Angie Edge Education Details

  • California Baptist University
    California Baptist University
    Minor In English
  • Tigard High School
    Tigard High School

Frequently Asked Questions about Angie Edge

What company does Angie Edge work for?

Angie Edge works for Sheerid

What is Angie Edge's role at the current company?

Angie Edge's current role is Principal CSM.

What is Angie Edge's email address?

Angie Edge's email address is do****@****hoo.com

What is Angie Edge's direct phone number?

Angie Edge's direct phone number is +140850*****

What schools did Angie Edge attend?

Angie Edge attended California Baptist University, Tigard High School.

What are some of Angie Edge's interests?

Angie Edge has interest in Detroit Red Wings, Alicanto, Stand Up Paddle, Real Estate In The Bay Area, Small Businesses, Swimming.

What skills is Angie Edge known for?

Angie Edge has skills like E Commerce, Saas, Strategic Partnerships, Product Management, Lead Generation, Online Advertising, Salesforce.com, Start Ups, Product Marketing, Strategy, Cloud Computing, Seo.

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