Angie Edwards Email and Phone Number

Issue Management of internal and external audits and regulatory exams and reviews impacting the OneKYC Program within the Personal Banking Wealth Management (PBWM).Track against regulatory and internal corrective action plans.Support project management for key AML and Sanctions initiatives resulting from regulatory oversight activities across PBWM.Work with AML business leaders in the creation of project management framework/infrastructure at global/regional level to be able to timely act on issues.

• Partner with business, ICRM, Legal, Operations, Internal Audit and Technology associates to identify, troubleshoot and resolve ADA program risks and issues.• Document, manage and track mitigation strategies against those risks and issues.• Manage multiple, concurrent projects in the development and implementation of ADA initiatives.• Effectively communicate program and project status to multiple stakeholders.• Develop presentations and other communications documenting scope, objectives, strategy, customer benefits of the programs. • Create, maintain project or sub-project project plans, resource charts, and all project documentation.• Effectively communicate best practices and lessons learned across all channels.

• Identify process improvement opportunities within social care operations, develop project plans, identify major milestones and KPI’s while using Lean Six Sigma Methodologies. • Expertly set and monitor performance goals while supervising social care operations and ensure continuous communication and documentation.• Provide necessary reporting to key stakeholders and leadership team during project development stages. • Coordination and facilitation of continuity of business and disaster recovery plans across multiple sites.• Facilitate lessons learned, process mapping, process improvement to outdated policies/procedures, develop Continuity of Business Plans, playbooks of the listening processes, including governance, interaction model, day to day operations including standards/minimum requirements for immediate operations team. • Develop virtual cross training plan across multiple sites for social care agents, ensuring agents are actively managing their processes while instilling a cohesive work environment.• Conduct internal online surveys and review results with key stakeholders and leadership team while providing feedback for areas of improvement and celebrate wins.• Develop training and onboarding documents and procedures for new hires, including policies and procedures, training and software accesses for analysts. • Development of content management for interactions/responses with key constituents across the organization.• Lead meetings with key stakeholders and leadership team to provide status updates, discuss project milestones and next steps.

• Project Management: Discovery and process improvement for individual work streams, including project plans for Marketing, Third Party Management and Retail Strategy/Customer Advocacy.• Third Party Management: reviewed contracts, met with key stakeholders, ensured alignment with regulatory requirements/recommendations, demonstrated alliance with business partners to execute streamlined and meaningful communication.• Evaluated risks with key stakeholders, identified compliance concerns and ensured alignment with regulations, providing reporting as needed to executive team.• Research, collection and reporting of competitive and legislative impacts (CFPB, OCC, etc.) through various networks, managing data, distribution and storage.

• Creation and promotion: publicity and marketing, outreach programs and fundraisers.• Formatted, published and maintained web-site, including ticket sales and customer inquiries.• Prepared yearly program, brochure and marketing materials for concert series and activities.• Processed and reconciled invoices and office expenses including purchase orders.

Senior Project Coordinator for Customer Care & Bank Operations Maintain Chief Operating Officer, Managing Director, Senior Directors and Directors calendar and inbox, distributing and delegating tasks Process travel and expense reports for Chief Operating Officer, Managing Director, Sr. Director & Director Process invoices and office expenses for department, including purchase orders Manage incoming calls for Chief Operating Officer, Managing Director, Sr. Director & Directors with internal and external contacts Assist in preparation for executive committee meetings, including high level PowerPoint presentations Secretary for Leadership meetings, including agenda and follow up Coordinator for monthly community outreach committee – includes event planning to meet department volunteer hours Coordinate travel arrangements, staff meetings and conference calls for Chief Operating Officer, Managing Director, Sr. Director, Directors and staff

2005-2005 BLACKROCK Wilmington, DEExecutive Assistant for Managing Director of Cash Management Perform administrative support for Managing Director including filing, faxing, copying and written correspondence Manage incoming calls with internal and external contacts Maintain Managing Directors calendar and inbox, distributing and delegating tasks Assist in preparation for Committee and Director meetings, including PowerPoint presentations Coordinate travel arrangements, staff meetings and conference calls Assist Director of Management Services, including correspondences, travel, calendar and inbox Assist Account Representatives, including travel, meetings and conference calls Provide administrative assistance to all Marketing/Sales staff  Research and maintain conferences for staff including expensing and exhibit set up

Executive Assistant for Chief Lending Officer Perform administrative support for Chief Lending Officer including filing, faxing, copying and written correspondence Manage incoming calls with internal and external contacts Maintain Chief Lending Officers calendar and inbox, distributing and delegating tasks Assist in budget management process and SRC administration Develop and maintain department organizational charts  Develop and maintain departmental Presidents report Coordinate travel arrangements, staff meetings and conference calls Assist Community Relations Officer with various tasks including correspondences, customer contact and company events Provide general administrative assistance to all departmental staff as necessary and prepare high-level reports to Chief Lending Officer/Credit Administration  Develop and maintain various credit related reports, presentations and materials for meetings

Administrative Assistant for Managing Director of Alternative Investment Funds Participate in monthly client meetings along with special projects for Citigroup Administrator for Wilmington Trust and JP Morgan Funds Testing and conversion of Investier and Investran accounting systemsAdministrative Assistant for Directors of UBS Funds (2002-2003)Administrative Assistant for Director of BlackRock Funds (2000-2002)