Angie Etheridge Email & Phone Number

Memphis, Tennessee, United States

• Identify automation opportunities, build project justification/business case, and build detailed plan of execution and change management.
• Liaison between the business executive leadership and development team to ensure build of automation meets the leadership request. Led teams of developers to implement automation.
• Oversight of reporting catalog used to manage and target branches for improving performance and process.
• Experienced with effectively harnessing and utilizing big data(3M customers and 150M transactions per month)
• Responsible for documenting and maintaining logistics process diagrams and documents.
• Responsible for performance and processing of large-scale data (1.6M records daily) relative to integration via API with scheduling software.

Greater Memphis Area

• Led the restructuring and automated improvements to the automated scheduling engine and appointment scheduling systems. Involved migration of data integration from FTP to API process.
• Initial launch of automation including automated rescheduling of missed services, managing capacity, intuitive durations, etc.

Memphis, TN

• Led projects relative to hardware migrations, disaster recovery, test environment set up and software application migration.
• Standard BA task of requirements gathering, QA, UAT, etc.

Memphis, TN

• Managed enterprise-wide fleet capital ($67M) and asset management (14K Vehicles)
• Led strategic initiative to migrate from three in house-built systems to a vendor application. Which resulted in automation that reduced in house fleet department from 35 to 12,
• Recruited and developed a team of 6 analysts to create and develop comprehensive metrics to measure performance and utilize metrics to develop a continuous improvement plan.
• Developed strategic budgeting tool to track actual and forecast cost of delivered assets, booked assets, and delivery projections.

• Designed and led effort to create in house system to manage multi-vendor, multi-phased vehicle builds for 5th largest fleet in US(14K+ inventory)
• Implemented improvements and managed annual delivery supply chain of 1500 plus vehicles.
• Managed 8 plus upfit, transportation and OEM manufacturers to ensure on time delivery.
• Scoped, developed, and implemented a centralized registration renewal program.o Increased available registration information from 13% to 98.5%o Automated and took this process out of the hands of field operations and.

Bachelor Of Arts, Paralegal Studies

Associate'S Degree, Engineering