Angie Griffin

Angie Griffin Email and Phone Number

Customer Experience Lead @ Noridian Healthcare Solutions, LLC
Jacksonville, FL, US
Angie Griffin's Location
Jacksonville, Florida, United States, United States
Angie Griffin's Contact Details

Angie Griffin personal email

n/a

Angie Griffin phone numbers

About Angie Griffin

Leverage extensive experience in Healthcare IT to empower teams with a passion for transforming healthcare. Dedicated to translating business objectives into simple, delightful user experiences through research, design, and product management. Recognized for exceptional collaboration, organizational skills, and a strong ability to simplify complex issues. Known for deep user empathy and a robust background in product management, enhancing the creativity and efficiency of teams.LEADERSHIP HIGHLIGHTS● Spearheaded the acquisition of a product experience platform, to boost user engagement and enhance teams’ ability to identify and prioritize areas for improvement using data-driven insights. ● Established a governance program for in-app user engagements, maintaining brand consistency and mitigating survey and alert fatigue. ● Generated and orchestrated UX Labs for in-person usability testing across company-sponsored Customer Connection events, training others in user testing fundamentals and accelerating enhancement delivery.● Managed multiple enterprise vendor relationships valued at $500,000, and effectively allocated a $900,000 team budget.COMMUNICATION STYLE● Recognized as a trusted resource and “go-to” historian, I am consistently sought out by colleagues across the organization for advice and best practices, reflecting my commitment to supporting the success of others. ● My communication style prioritizes integrity and authenticity, refraining from buzzword-laden jargon in favor of clear, honest dialogue. ● I firmly believe that building trust is the cornerstone of effective teamwork, fostering an environment where collaboration and innovation thrive. ● I emphasize cross-functional collaboration as the most efficient route to achieving shared goals, recognizing the diverse perspectives and expertise that each team member brings to the table. ● In my role as a UX leader, I actively engage in evangelization of user needs, placing particular emphasis on thorough problem analysis to ensure that our efforts address the root issues effectively.

Angie Griffin's Current Company Details
Noridian Healthcare Solutions, LLC

Noridian Healthcare Solutions, Llc

View
Customer Experience Lead
Jacksonville, FL, US
Website:
bcbsnd.com
Employees:
328
Angie Griffin Work Experience Details
  • Noridian Healthcare Solutions, Llc
    Customer Experience Lead
    Noridian Healthcare Solutions, Llc
    Jacksonville, Fl, Us
  • Noridian Healthcare Solutions, Llc
    Customer Experience Lead
    Noridian Healthcare Solutions, Llc Sep 2024 - Present
    Oversee the development, implementation, and optimization of Noridian's MAC Customer Experience strategies and initiatives aimed at delivering exceptional customer experiences within the organization.
  • Availity
    Senior Manager, User Research
    Availity Jan 2023 - Jun 2024
    Jacksonville, Florida, United States
    ● Established the Voice of the User team in 2023, driving a Call Reduction Initiative that achieved a 20% reduction in support calls, a 27% decrease in user registration-related calls and transitioned 46% of administrator change request call volume from phone to electronic channels. ● Developed and expanded the User Research team by 200%, facilitating the discovery of insights that enhance user satisfaction across 11 core Product teams and a user base of 1.25 million.● Achieved 100% satisfaction rate from Product Managers based on completed research projects that delivered tangible outcomes. ● Transformed the User Research Team from reactive, project-based work to proactive, strategic research, resulting in an outcome-driven roadmap mitigating the highest ranked pain points in the flagship product. ● Implemented a UX-Lite metric across products, encouraging friendly competition and elevating discussions around user-centric success metrics. ● Employed systematic analysis of call cases, internal processes, and data-driven behavioral analytics to identify areas for improvement. ● Orchestrated cross-team collaboration among various departments including Product, Security, Compliance, and Engineering to facilitate brainstorming sessions and prioritize solutions aimed at reducing friction across all customer touchpoints.
  • Availity
    Senior Manager Of User Experience
    Availity Mar 2020 - Dec 2022
    Jacksonville, Florida, United States
    ● Developed an intake process for product team requests, reducing cycle time for project kickoff. ● Advocated for a corporate accessibility program, leading to improved compliance with Section 508 standards.● Designed and implemented projects using a range of generative and evaluative research methods to align with user needs and inform future product enhancements.
  • Availity
    User Experience Manager
    Availity Sep 2012 - Mar 2020
    Jacksonville, Florida Area
    ● Grew the centralized UX team by 230%, while managing scrum teams that delivered widely used applications within the flagship product. ● Fostered continuous collaboration between Designers, Researchers, and Product teams to create mockups, prototypes, personas, surveys, service blueprints, journey maps and metrics, achieving annual NPS targets.
  • Availity
    Product Manager
    Availity May 2002 - Sep 2012
    Jacksonville, Florida Area
    ● Orchestrated end-to-end product development using agile methodologies and strategic thinking. Aligned product development with overall business goals through concept ideation, market research, business case formulation and presentation, product design, roadmap creation, user feedback, defining and maintaining requirements, and stakeholder communication. ● Introduced user-centric principles to Product Management colleagues, validating product designs through usability testing and user group facilitation. Influenced the creation of the first staff designer role. ● Analyzed available data to make informed decisions, track product performance, and identify areas for improvement.● Influenced cross-functional stakeholders and led without authority, motivating teams to achieve product goals. ● Identified and addressed the organization's user experience capability gap, resulting in the establishment of a UX team which I subsequently managed.
  • First Consulting Group
    Health Care Consultant
    First Consulting Group Oct 2000 - May 2002
    Denver, Co
    Lead QA testing teams on various consulting projects for health plan clients.
  • Icg Communications
    Test Lead
    Icg Communications Oct 1998 - Oct 2000
    Englewood, Co
    Coordinated and facilitated test team activities for a telecommunications flow-through provisioning project involving the rollout of several integrated software applications, including EDI ordering capability.
  • Qwest Communications
    Test Engineer
    Qwest Communications May 1997 - Oct 1998
    Denver, Co
    Performed test design and execution across a multi-platform project which load-balanced all customer call traffic to sales representatives and repair technicians across the 14 state region.
  • Mgma
    Research Assistant (Center For Research)
    Mgma Oct 1996 - May 1997
    Englewood, Co
    Assisted three project managers in the creation of federal proposals, presentations, and budgets for several ambulatory health projects.

Angie Griffin Skills

Product Management Requirements Analysis Healthcare Information Technology Business Analysis Process Improvement Scrum Usability Marketing Testing Usability Testing User Experience Portals Product Development Data Analysis Certified Usability Analyst Healthcare It Portal Applications Pragmatic Marketing Certified Remote User Testing Team Management User Experience Design Persona Accessibility

Angie Griffin Education Details

Frequently Asked Questions about Angie Griffin

What company does Angie Griffin work for?

Angie Griffin works for Noridian Healthcare Solutions, Llc

What is Angie Griffin's role at the current company?

Angie Griffin's current role is Customer Experience Lead.

What is Angie Griffin's email address?

Angie Griffin's email address is an****@****ity.com

What is Angie Griffin's direct phone number?

Angie Griffin's direct phone number is +190447*****

What schools did Angie Griffin attend?

Angie Griffin attended University Of Colorado Denver, University Of South Florida.

What are some of Angie Griffin's interests?

Angie Griffin has interest in Children.

What skills is Angie Griffin known for?

Angie Griffin has skills like Product Management, Requirements Analysis, Healthcare Information Technology, Business Analysis, Process Improvement, Scrum, Usability, Marketing, Testing, Usability Testing, User Experience, Portals.

Who are Angie Griffin's colleagues?

Angie Griffin's colleagues are Lisa Anderson, Becky Knudson, Molly Dahl, Maren Enstad, Nicole Harris, Dixie Kappes, Dala Miller.

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