Angie Griffin Email and Phone Number
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Leverage extensive experience in Healthcare IT to empower teams with a passion for transforming healthcare. Dedicated to translating business objectives into simple, delightful user experiences through research, design, and product management. Recognized for exceptional collaboration, organizational skills, and a strong ability to simplify complex issues. Known for deep user empathy and a robust background in product management, enhancing the creativity and efficiency of teams.LEADERSHIP HIGHLIGHTS● Spearheaded the acquisition of a product experience platform, to boost user engagement and enhance teams’ ability to identify and prioritize areas for improvement using data-driven insights. ● Established a governance program for in-app user engagements, maintaining brand consistency and mitigating survey and alert fatigue. ● Generated and orchestrated UX Labs for in-person usability testing across company-sponsored Customer Connection events, training others in user testing fundamentals and accelerating enhancement delivery.● Managed multiple enterprise vendor relationships valued at $500,000, and effectively allocated a $900,000 team budget.COMMUNICATION STYLE● Recognized as a trusted resource and “go-to” historian, I am consistently sought out by colleagues across the organization for advice and best practices, reflecting my commitment to supporting the success of others. ● My communication style prioritizes integrity and authenticity, refraining from buzzword-laden jargon in favor of clear, honest dialogue. ● I firmly believe that building trust is the cornerstone of effective teamwork, fostering an environment where collaboration and innovation thrive. ● I emphasize cross-functional collaboration as the most efficient route to achieving shared goals, recognizing the diverse perspectives and expertise that each team member brings to the table. ● In my role as a UX leader, I actively engage in evangelization of user needs, placing particular emphasis on thorough problem analysis to ensure that our efforts address the root issues effectively.
Noridian Healthcare Solutions, Llc
View- Website:
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- Employees:
- 328
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Customer Experience LeadNoridian Healthcare Solutions, LlcJacksonville, Fl, Us -
Customer Experience LeadNoridian Healthcare Solutions, Llc Sep 2024 - PresentOversee the development, implementation, and optimization of Noridian's MAC Customer Experience strategies and initiatives aimed at delivering exceptional customer experiences within the organization. -
Senior Manager, User ResearchAvaility Jan 2023 - Jun 2024Jacksonville, Florida, United States● Established the Voice of the User team in 2023, driving a Call Reduction Initiative that achieved a 20% reduction in support calls, a 27% decrease in user registration-related calls and transitioned 46% of administrator change request call volume from phone to electronic channels. ● Developed and expanded the User Research team by 200%, facilitating the discovery of insights that enhance user satisfaction across 11 core Product teams and a user base of 1.25 million.● Achieved 100% satisfaction rate from Product Managers based on completed research projects that delivered tangible outcomes. ● Transformed the User Research Team from reactive, project-based work to proactive, strategic research, resulting in an outcome-driven roadmap mitigating the highest ranked pain points in the flagship product. ● Implemented a UX-Lite metric across products, encouraging friendly competition and elevating discussions around user-centric success metrics. ● Employed systematic analysis of call cases, internal processes, and data-driven behavioral analytics to identify areas for improvement. ● Orchestrated cross-team collaboration among various departments including Product, Security, Compliance, and Engineering to facilitate brainstorming sessions and prioritize solutions aimed at reducing friction across all customer touchpoints. -
Senior Manager Of User ExperienceAvaility Mar 2020 - Dec 2022Jacksonville, Florida, United States● Developed an intake process for product team requests, reducing cycle time for project kickoff. ● Advocated for a corporate accessibility program, leading to improved compliance with Section 508 standards.● Designed and implemented projects using a range of generative and evaluative research methods to align with user needs and inform future product enhancements. -
User Experience ManagerAvaility Sep 2012 - Mar 2020Jacksonville, Florida Area● Grew the centralized UX team by 230%, while managing scrum teams that delivered widely used applications within the flagship product. ● Fostered continuous collaboration between Designers, Researchers, and Product teams to create mockups, prototypes, personas, surveys, service blueprints, journey maps and metrics, achieving annual NPS targets. -
Product ManagerAvaility May 2002 - Sep 2012Jacksonville, Florida Area● Orchestrated end-to-end product development using agile methodologies and strategic thinking. Aligned product development with overall business goals through concept ideation, market research, business case formulation and presentation, product design, roadmap creation, user feedback, defining and maintaining requirements, and stakeholder communication. ● Introduced user-centric principles to Product Management colleagues, validating product designs through usability testing and user group facilitation. Influenced the creation of the first staff designer role. ● Analyzed available data to make informed decisions, track product performance, and identify areas for improvement.● Influenced cross-functional stakeholders and led without authority, motivating teams to achieve product goals. ● Identified and addressed the organization's user experience capability gap, resulting in the establishment of a UX team which I subsequently managed. -
Health Care ConsultantFirst Consulting Group Oct 2000 - May 2002Denver, CoLead QA testing teams on various consulting projects for health plan clients. -
Test LeadIcg Communications Oct 1998 - Oct 2000Englewood, CoCoordinated and facilitated test team activities for a telecommunications flow-through provisioning project involving the rollout of several integrated software applications, including EDI ordering capability.
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Test EngineerQwest Communications May 1997 - Oct 1998Denver, CoPerformed test design and execution across a multi-platform project which load-balanced all customer call traffic to sales representatives and repair technicians across the 14 state region. -
Research Assistant (Center For Research)Mgma Oct 1996 - May 1997Englewood, CoAssisted three project managers in the creation of federal proposals, presentations, and budgets for several ambulatory health projects.
Angie Griffin Skills
Angie Griffin Education Details
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Health Administration -
Management Information Systems
Frequently Asked Questions about Angie Griffin
What company does Angie Griffin work for?
Angie Griffin works for Noridian Healthcare Solutions, Llc
What is Angie Griffin's role at the current company?
Angie Griffin's current role is Customer Experience Lead.
What is Angie Griffin's email address?
Angie Griffin's email address is an****@****ity.com
What is Angie Griffin's direct phone number?
Angie Griffin's direct phone number is +190447*****
What schools did Angie Griffin attend?
Angie Griffin attended University Of Colorado Denver, University Of South Florida.
What are some of Angie Griffin's interests?
Angie Griffin has interest in Children.
What skills is Angie Griffin known for?
Angie Griffin has skills like Product Management, Requirements Analysis, Healthcare Information Technology, Business Analysis, Process Improvement, Scrum, Usability, Marketing, Testing, Usability Testing, User Experience, Portals.
Who are Angie Griffin's colleagues?
Angie Griffin's colleagues are Lisa Anderson, Becky Knudson, Molly Dahl, Maren Enstad, Nicole Harris, Dixie Kappes, Dala Miller.
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Angie Griffin
Chief Commercial Officer @ Third Coast | Commercial Strategy Development And Execution, Top Line Management, Corporate Culture Champion, And Trusted LeaderSpring, Tx23cchemicals.com, thirdcoast.com -
Angie Griffin
Minneapolis, Mn1mayo.edu -
Angie Griffin
Boise, Id
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