Angie Heath Email and Phone Number

Create and manage workflow processes and procedures related to broadcast scheduling, within the volume of brands and collaborate with leadership and peers for consistency within these processes across all brands. Assure client needs are met and deliverables produced on time according to priorities and initiatives. Assure that individuals fulfill responsibilities in accordance with department methodology and other applicable parameters to ensure the quality of products and services. Collaborate with business partners, leaders, other teams on client strategies. Plan for project, system and organizational contingencies and design, recommend, implement, and manage or support change. Present reports on trends, problems, accomplishments, or other information, with proposed solutions. Analyze and manage metrics gathering for departmental and divisional use.Develop Supervisors to provide continuous improvement to processes, projects and information. Provide leadership in support of organizational direction and culture. Effectively manage employee performance and discipline issues. Recommend compensation, recognition, transfer, promotion, or other personnel decisions. Lead by example Mentor, guide, develop, coach and support employee growth. Facilitate the sharing of knowledge across employees and similar teams to strengthen individual capabilities and the organization’s ability to respond to client needs.

Maintain and protect $6+ billion dollars annually in commercial revenue across 3 separate divisions and 7 Turner linear networks. Manage and oversee work process flows and procedures for commercial copy. Evaluate and prioritize work flows that provide greater efficiencies and enhance processes and procedures. Plan and re-organize accordingly to change, innovations, and creative thinking. Directly supervise a diverse staff of 10+. Mentor, guide, develop, coach and support employee growth and their individual career maps. Effectively manage employee performance and discipline issues. Recommend compensation, recognition, transfer, promotion and other personnel decisions. Manage staff members work hours, planned/unplanned time off, approval of overtime and timesheets. Create yearly smart team goals that are in alignment with Technology Operations, Sales Operations and meet or exceed the expectations of our clients. Utilize and develop team supervisor to provide continuous improvement processes, projects and information. Innovate and implement ideas that consistently reduce credits and potential credits leading to greater accuracy level. Conduct interviews and hire qualified candidates for open positions. Communicate, collaborate and innovate upwards with Content Administration/Sales Operations leadership to assure client strategies and departmental goals are met. Attend and actively participate in company, organization and department presentations, workshops, and meetings. Prepare and facilitate staff meetings. Communicate and collaborate with Ad Sales, Sales Invoicing, Sales Operations, Corporate Credit, and Director to resolve Folio adjustments (invoicing adjustments).Quality control for all advertising sales airing on Turner networks. Collaborate with all other Sales Operations and Content Administration managers to provide support, share processes, produce logs, and demonstrate unity.

Manage and oversee workflow processes and procedures related to TSO and TCM log production. Directly supervise staff of 12. Provide staff guidance and development. Prepare employee performance evaluations and discipline issues. Meet quarterly with each employee to review goals and progress. Establish training initiatives. Manage employee work hours and approval of overtime and timesheets. Prepare and facilitate staff meetings. Assess and implement departmental goals and objectives. Analyze and manage metrics gathering for departmental functions. Participate and facilitate other projects as assigned by upper management. Interview and hire new employees. Define and develop new work processes and procedures according to new business development and platforms. Collaborate with internal/external clients and partners to successfully air all short and long form media. Primary contact and liaison for clients, partners, upper management and staff.

Monitor workflow of staff providing direction concerning day-to-day issues and resolving conflicts as needed. Provide back-up support for all functionalities within the TSO/TCM team. Oversee training initiatives. Contribute to the development of new processes and procedures. Attend and participate in meetings. Assist upper management with other management responsibilities as assigned. Prepare performance evaluations. Participate in interview and selection process. Actively participate in developing positive employee relations.