Manage Committee Governance, Key Risk Indicator, Operational Loss Events, and Business Sales Practice risk programs for Mortgage ensuring adherence to enterprise requirements.Engage on risk program implementation project teams. Provide solutions to mitigate risk. Develop risk-based reporting to support a robust risk management strategy and framework and effectively monitor and manage risk. Engage in strategic conversations with Senior Leaders to improve results.Provide quarterly Risk Appetite Framework metric results and related breach rationale. Draft quantitative and qualitative commentary by risk type. Produce risk committee and forum presentations and perform required secretary duties. - Track and ensure completion of action items and escalations. - Maintain charters and policies and ensure completion of annual review and approval. - Write clear and concise meeting minutes and gain voting member approval. Interpret complex data and conduct quantitative and qualitative analyses to spot trends or areas for improvement.

Co-lead Mortgage integration risk and controls workstream.Managed the Regulatory Risk Assessment for Mortgage. Developed project timeline, assigned ownership of deliverables, created a user guide, and trained compliance SMEs.Assigned consumer complaints for compliance review and produced monthly complaint reporting.Partnered with the business, 1LOD, and 2LOD to transition key metrics to the Risk Appetite Framework. Presented results to the Executive Leadership team for approval. Prepared the quarterly Regulatory Risk Assessment data analysis and prepare reporting for risk committee.

Managed production of 6 monthly committee presentations. Ensured adherence to Enterprise Risk requirements and performed all secretarial duties. Develop Originations and Servicing quality control reporting ensuring compliance with investor requirements. Presented results to leaders at the monthly quality meeting. Reported on monthly results of Mortgage findings and led remediation of all QC reporting risk findings.Managed and streamlined the Business Continuity Plan. Performed all coordinator duties and ensured compliance with Enterprise requirements.Analyze historic repurchase data and perform quality control tier level recalibration.Manage quarterly attestation process for quality control databases and creation of all end user computing tools.

Managed project to automate the Standard Operating Authority process. Performed needs assessment and data analysis to identify usage trends in order to develop proposed authority limits for approval. Gain buy-in and support of business and risk partners.Administered the Policy and Procedure Manager for the Mortgage segment.Managed IRM issues to ensure action plan milestones are completed on time. Compile and communicate artifacts in a clear and concise manner to support issue closure approval.Maintained the team SharePoint site to include development of lists and forms used for tracking, reviews, and attestations.

Prepared quarterly GAAP and Statutory income statement, balance sheet, and loss analysis.Reviewed and approved financial results reported in the annual and quarterly SEC filings.Managed monthly close process and performed analysis of financial results versus budget and prior periods.

2013 Gold Performance Excellence Award WinnerInitiated and executed a role access project ensuring no in disruption in production. - Constructed an Onboarding Guide and facilitated training for operations managers. Praised by Senior Leaders, HR, and Talent and Learning for precision of the guide which greatly reduced onboarding delays. - Aligned roles and ownership with organizational structure and new origination system. - Retired, updated, and consolidated existing roles and created new roles to promote segregation of duties and alignment with teammate responsibilities.Assess space requirement for 7 locations. Coordinated and executed all move logistics with no disruption in operations.Developed and implemented a communications protocol. - Drafted communications and managed the approval and distribution process. - Produced a monthly summary report and created an intranet repository.

Engineered, executed and managed the Hardest Hit Funds (HHF) operation in 19 states. - Developed procedures, controls, and reporting to ensure compliance with guidelines and positive audit results. - Created and facilitated training to educate all impacted Mortgage teammates. - Developed and gained approval of contracts and the business risk impact analysis. - Partnered with IT to automate transmission of secure data to and from state agencies. - Automated process to post $1MM+ of HHF dollars received each month to client accounts.Served as Outreach liaison to the HOPE NOWAlliance, U.S. Treasury, GSE’s, NACA, and numerous state and housing counseling agencies. Organized outreach events to include staffing, equipment, supplies, mailings and phone campaigns.Secured vendor services to counsel and engage delinquent portfolio clients. Managed the vendor relationship ensuring compliance with service level agreements.Designed reporting and databases to improve client solicitation process and tracking of event results.Lead effort to engage Consumer Direct participation at events to assist refinance candidates.

Supported the EVP of Default in the creation of all presentations for SunTrust Bank and Mortgage Executives, external regulators, auditors, and rating agencies.Managed the collection and on time delivery of data and reports for SAS, Federal Reserve Board, Fannie Mae, Freddie Mac, and other investor audits. Responded to all follow-up questions and requests for data.Facilitated recruiting, interviewing, hiring, and onboarding of 70+ teammates in 9 months.Managed $13MM departmental budget and developed a new cost center hierarchy to support cost ownership by team. Implemented cost cutting measures to achieve a $2.2MM favorable variance to budget at year-end.Directed peers, assigned ownership, tracked progress and ensured on-time completion of deliverables.

Set sales revenue goals focused on acquisition of new business and products with growth potential. Supported goals with economic and industry indicators.Automated cost of sales calculation and performed analysis of cost increases to aid in expense reduction effort.Projected and communicated revenue and order forecast allowing management lead time to make adjustments based on anticipated increases/decreases production volumes.Developed revenue, salary and commission payment analysis for use as a performance management tool. Established new commission payment factors for each sales manager based on plan requirements, goals, targeted payout, and historic revenue.Administered the quarterly sales incentive calculation and payment process.Managed sales database housing monthly revenue, representative assignments and contact information for 7 lender services businesses and approximately 12,500 clients. Utilized data to report and analyze monthly results by line of business, sales representative and client.

Analyzed detailed revenue transaction data and related statistics in order to draw conclusions about policy type, product, and compliance with filed rates.Proposed new rates that were competitive, simplified and promoted revenue growth.Communicated pricing project goals, methodologies and proposed rates to regional and state legal counsel and state management to gain support and approval.Set California escrow rates and reduced the rate plans available from approximately 30 to 5.Created state level profit and loss statements to support proposed rate increases.Developed training to assist teammates impacted on the use of new rates prior to implementation.

Created all financial presentations, planning session reports, and scorecards for the Board of Directors and Executive Management.Developed the corporate revenue, expense, volume and headcount forecast. Managed the overall budget process.Set revenue and expense goals by region based on historic trends and economic indicators.Consolidated detailed budget submissions from profit and cost centers and ensure results agreed to regional goals and the corporate forecast. Gained approval of the consolidated budget from the regional leaders and CFO.Analyzed financial results versus prior periods, budget, and forecast for 900+ offices.Researched and assigned $50M of recurring expenses to cost centers and structured the cost center hierarchy to allow for visibility and reporting. Gained support and approval of CFO and Controller.Created requirements and implemented process to allocate $150 million of corporate costs to profit centers.Developed new incentive plan for approximately 200 executives and managers. Identified key incentive payment drivers and performed analyses to determine the bottom line financial impact.Streamlined the incentive accrual and payment process reducing teammates involved from 3 to 1.Developed business requirements to enhance market share database data input and reporting capabilities. Changes implemented resulted in reduced errors and report preparation time.