Angie Nelson Email and Phone Number
Angie Nelson work email
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Angie Nelson personal email
π Results-Driven Professional with a Passion for Customer Service.With a robust background in call center operations and a knack for crafting personalized engagement strategies, I excel at turning customer interactions into memorable experiences. My approach is rooted in a dedication to exceeding expectations and driving measurable results through:π Exceptional Service Delivery: I leverage my extensive call center expertise to resolve inquiries with precision and care, ensuring every customer feels valued and heard.π Strategic Impact: My meticulous planning and execution have consistently led to seamless operations and improved customer satisfaction. I pride myself on creating strategies that not only meet but surpass goals.π‘ Leadership Development: Committed to fostering growth, Iβm passionate about nurturing emerging leaders and empowering teams to reach their highest potential.π Memorable Interactions: I believe in creating impactful engagements that resonate long after the initial contact, leaving a lasting impression that builds loyalty and trust.By combining my strategic mindset with a passion for impactful customer relationships, I am driven to create exceptional outcomes and inspire excellence in every facet of my work.Letβs connect and explore how we can drive success together!
Bill
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Senior Manager, Customer ServiceBill May 2022 - PresentUtah, United StatesLead and develop a high-performing management team, ensuring alignment with organizational goals to drive business success.Establish clear objectives and implement strategic solutions to optimize resource allocation, enhancing team productivity and reducing customer response times.Champion change initiatives that foster a culture of innovation and accountability, resulting in improved customer satisfaction scores.Boost team performance by identifying capability gaps and aligning training programs with project objectives. -
Senior ManagerWayfair Jul 2020 - Apr 2022Utah, United StatesAccelerated the performance of the customer service organization, achieving 20% increase in customer satisfaction.Led a diverse staff of over 100 managers, supervisors and frontline agents across multiple channels (phone, email, chat), developing and mentoring service teams to maximize engagement and productivity.Cultivated a positive culture through dynamic leadership, resulting in a 103% increase in employee satisfaction. -
Case Management Manager IiWayfair Sep 2019 - Jul 2020UtahDevelop, manage, and coach managers of inbound teams to build successful teams and deliver an exceptional customer experience Work cross network and cross business functions to drive forward critical business initiatives Analyze management teamβs performance to drive improvement in site wide KPIβs and close performance gaps Aligns approach and actions to Wayfair core competencies and drives eNPS within managerial workgroup -
Customer Service Manager IiWayfair Dec 2017 - Sep 2019Utah, United StatesDrove the development and management of supervisors overseeing customer service agents, enhancing team effectiveness.Analyzed performance metrics to implement targeted improvements, closing performance gaps and achieving department goals.Executed strategic business policy decisions while effectively managing risks and resolving employee issues. -
Customer Service ManagerWayfair Sep 2015 - Dec 2017Ogden, UtahManaged a team of 12-18 consultants at various skill levels, boosting engagement, morale, and collaboration within the team.Delivered targeted coaching and counseling to help consultants exceed customer satisfaction and resolution targets, fostering customer loyalty.Conducted side-by-side observations and quality assurance reviews, ensuring high standards of service delivery. -
Delivery SpecialistWayfair Feb 2015 - Sep 2015Ogden, Utah -
Sales And Service ConsultantWayfair Jun 2014 - Feb 2015Ogden, UtahTroubleshoot and resolve customer service inquiries while building a relationship with the customerService customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise from the order fulfillment processExceed customer satisfaction, efficiency metrics and issue resolution targetsContinuously look for areas of improvement and communicate trends in customer calls to leadership as appropriateSimultaneously navigate multiple software applications and technologies -
Store ManagerExxon - MillerβS Travel Center Jul 2013 - Jun 2014Farr West, Utah
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Collections SpecialistRotech Healthcare Jan 2012 - Oct 2012Roy, Utah -
Customer Service RepresentativeFarmers Insurance Apr 2010 - Jan 2012Ogden, Utah -
Guest Service Team LeadTarget Jan 2010 - Apr 2010 -
CashierTarget Oct 2009 - Jan 2010Centerville, Utah -
Team Lead ManagerTgi Fridays Jun 2007 - Oct 2009Riverdale, Utah -
HostessTgi Fridays Oct 2006 - Jun 2007Riverdale, Utah
Angie Nelson Education Details
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Massage Therapy/Therapeutic Massage
Frequently Asked Questions about Angie Nelson
What company does Angie Nelson work for?
Angie Nelson works for Bill
What is Angie Nelson's role at the current company?
Angie Nelson's current role is Results-Oriented Manager | Cultivating High-Performing Teams & Enhancing Customer Satisfaction.
What is Angie Nelson's email address?
Angie Nelson's email address is an****@****ill.com
What schools did Angie Nelson attend?
Angie Nelson attended Utah College Of Massage Therapy.
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Angie Nelson
Portland, Oregon Metropolitan Area2gmail.com, nike.com -
Angie Nelson
Des Moines Metropolitan Area1hy-vee.com2 +131938XXXXX
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