Angie Nelson

Angie Nelson Email and Phone Number

Results-Oriented Manager | Cultivating High-Performing Teams & Enhancing Customer Satisfaction @ BILL
Angie Nelson's Location
Tremonton, Utah, United States, United States
Angie Nelson's Contact Details

Angie Nelson work email

Angie Nelson personal email

n/a
About Angie Nelson

πŸš€ Results-Driven Professional with a Passion for Customer Service.With a robust background in call center operations and a knack for crafting personalized engagement strategies, I excel at turning customer interactions into memorable experiences. My approach is rooted in a dedication to exceeding expectations and driving measurable results through:🌟 Exceptional Service Delivery: I leverage my extensive call center expertise to resolve inquiries with precision and care, ensuring every customer feels valued and heard.πŸ“ˆ Strategic Impact: My meticulous planning and execution have consistently led to seamless operations and improved customer satisfaction. I pride myself on creating strategies that not only meet but surpass goals.πŸ’‘ Leadership Development: Committed to fostering growth, I’m passionate about nurturing emerging leaders and empowering teams to reach their highest potential.🌐 Memorable Interactions: I believe in creating impactful engagements that resonate long after the initial contact, leaving a lasting impression that builds loyalty and trust.By combining my strategic mindset with a passion for impactful customer relationships, I am driven to create exceptional outcomes and inspire excellence in every facet of my work.Let’s connect and explore how we can drive success together!

Angie Nelson's Current Company Details
BILL

Bill

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Results-Oriented Manager | Cultivating High-Performing Teams & Enhancing Customer Satisfaction
Angie Nelson Work Experience Details
  • Bill
    Senior Manager, Customer Service
    Bill May 2022 - Present
    Utah, United States
    Lead and develop a high-performing management team, ensuring alignment with organizational goals to drive business success.Establish clear objectives and implement strategic solutions to optimize resource allocation, enhancing team productivity and reducing customer response times.Champion change initiatives that foster a culture of innovation and accountability, resulting in improved customer satisfaction scores.Boost team performance by identifying capability gaps and aligning training programs with project objectives.
  • Wayfair
    Senior Manager
    Wayfair Jul 2020 - Apr 2022
    Utah, United States
    Accelerated the performance of the customer service organization, achieving 20% increase in customer satisfaction.Led a diverse staff of over 100 managers, supervisors and frontline agents across multiple channels (phone, email, chat), developing and mentoring service teams to maximize engagement and productivity.Cultivated a positive culture through dynamic leadership, resulting in a 103% increase in employee satisfaction.
  • Wayfair
    Case Management Manager Ii
    Wayfair Sep 2019 - Jul 2020
    Utah
    Develop, manage, and coach managers of inbound teams to build successful teams and deliver an exceptional customer experience Work cross network and cross business functions to drive forward critical business initiatives Analyze management team’s performance to drive improvement in site wide KPI’s and close performance gaps Aligns approach and actions to Wayfair core competencies and drives eNPS within managerial workgroup
  • Wayfair
    Customer Service Manager Ii
    Wayfair Dec 2017 - Sep 2019
    Utah, United States
    Drove the development and management of supervisors overseeing customer service agents, enhancing team effectiveness.Analyzed performance metrics to implement targeted improvements, closing performance gaps and achieving department goals.Executed strategic business policy decisions while effectively managing risks and resolving employee issues.
  • Wayfair
    Customer Service Manager
    Wayfair Sep 2015 - Dec 2017
    Ogden, Utah
    Managed a team of 12-18 consultants at various skill levels, boosting engagement, morale, and collaboration within the team.Delivered targeted coaching and counseling to help consultants exceed customer satisfaction and resolution targets, fostering customer loyalty.Conducted side-by-side observations and quality assurance reviews, ensuring high standards of service delivery.
  • Wayfair
    Delivery Specialist
    Wayfair Feb 2015 - Sep 2015
    Ogden, Utah
  • Wayfair
    Sales And Service Consultant
    Wayfair Jun 2014 - Feb 2015
    Ogden, Utah
    Troubleshoot and resolve customer service inquiries while building a relationship with the customerService customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise from the order fulfillment processExceed customer satisfaction, efficiency metrics and issue resolution targetsContinuously look for areas of improvement and communicate trends in customer calls to leadership as appropriateSimultaneously navigate multiple software applications and technologies
  • Exxon - Miller’S Travel Center
    Store Manager
    Exxon - Miller’S Travel Center Jul 2013 - Jun 2014
    Farr West, Utah
  • Rotech Healthcare
    Collections Specialist
    Rotech Healthcare Jan 2012 - Oct 2012
    Roy, Utah
  • Farmers Insurance
    Customer Service Representative
    Farmers Insurance Apr 2010 - Jan 2012
    Ogden, Utah
  • Target
    Guest Service Team Lead
    Target Jan 2010 - Apr 2010
  • Target
    Cashier
    Target Oct 2009 - Jan 2010
    Centerville, Utah
  • Tgi Fridays
    Team Lead Manager
    Tgi Fridays Jun 2007 - Oct 2009
    Riverdale, Utah
  • Tgi Fridays
    Hostess
    Tgi Fridays Oct 2006 - Jun 2007
    Riverdale, Utah

Angie Nelson Education Details

Frequently Asked Questions about Angie Nelson

What company does Angie Nelson work for?

Angie Nelson works for Bill

What is Angie Nelson's role at the current company?

Angie Nelson's current role is Results-Oriented Manager | Cultivating High-Performing Teams & Enhancing Customer Satisfaction.

What is Angie Nelson's email address?

Angie Nelson's email address is an****@****ill.com

What schools did Angie Nelson attend?

Angie Nelson attended Utah College Of Massage Therapy.

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